a man on a phone call completing a form

Report a repair

Find out how to report a repair and what to do in an emergency.
boiler repair work being completed

Repairs priorities

Repairs are grouped in different priorities to make sure we deal with the most urgent ones quicker.
completing a repair within the home

Rechargeable repairs

If you, your family or friends have caused damage to your home, whether this was by accident or on purpose, it is your responsibility to fix it. Therefore, you have to pay any costs.
view of houses and back garden

Access to your home for repairs and inspections

Find out more about accessing your home for repairs and inspections.
Radiator (1)

Customer Responsibilities

Tenants are responsible for carrying out some repairs themselves.