Working hours
In working hours you can call the One Number Team on 0161 217 6016.
Our office hours are 8.30am-5.00pm, Monday to Friday.
Out of hours
Out of these hours you call 0161 217 6016 and you will be put through to the out of hours team. This number is available for urgent situations such as a leak in your property or damage to your property that makes it unsafe. The team will contact the relevant service to resolve the problem such as the lift or water company.
Major emergency
In an emergency such as a fire please take immediate action and call the emergency service on 999. The relevant 'blue light' service will take charge of the situation and involve Stockport Homes at every stage so we can communicate any messages or information to customers. This will be done where possible, via phone call or text message, we will update our website and where suitable we will also update our social media channels.
Interpreter services
If a customer does not speak English, Stockport Homes uses Stockport Interpreting Unit (https://www.stockport.gov.uk/stockport-interpreting-unit) to communicate with them. We provide this service to customers free of charge.
Stockport Interpreting Unit has over 35 years of experience providing interpretation and translation services across Greater Manchester, including contracted and non-contracted services and interpreter training courses.
Please speak to your housing officer or call 0161 217 6016 and request to book a session with the Stockport Interpreting Unit
We also use recite me on the website the accessibility tool that you can use by clicking on Accessibility within the top navigation, to assist customers with translations. For more information on how this works, see the Recite-Me guide
