Calling to report a repair

If your repair can't be booked online, or it is an emergency then you should call us on 0161 217 6016.

Report a repair online

If you want to book a non-emergency repair, booking online is the quickest and easiest way to do it. You can report these 24/7 (even at the weekends) and on any device.

Report a repair

Note: This form can only be used to report repairs within your home it cannot be used for repairs to the block where you live.

 

Emergency Repairs

If your repair is an emergency you must call 0161 217 6016. We will respond to an Emergency repair within 24 hours and if appropriate we will text you to confirm this and include any appointment details.

Man on phone holding blue bucket as water leaks through living room ceiling

Is your repair an emergency?

If you have no heating or hot water; have a serious water leak; are locked out or cannot secure your door; or have a glazing repair You should NOT use this form. Please call our One Number Team on 0161 217 6016 and the team will be able to assist you.

Repairs report form for non-emergency repairs

Non-emergency repairs report form

Damp, mould or condensation

To report damp, mould or condensation please: complete our Damp, Mould and Condensation Report form

Your details
Please use the First name that you used to register your tenancy.
Please use the Last name that you used to register your tenancy.
We can normally progress your repairs request quicker if you provide us with a phone number.
Please advise us of the nature of your repair

To report damp, mould or condensation please: complete our Damp, Mould and Condensation Report form

Please select the days and time you are available for us to attend

If you have provided us with a telephone number, we will text you with the appointment date and time.

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