Emergency repairs
If your repair is an emergency or a health & safety essential repair, please book by calling our One Number Team on 0161 217 6016.
Gas emergencies
If you smell gas, do not switch any electrical appliances on or off. Open windows and makes sure there are no naked flames. Call National Grid immediately on 0800 111 999.
For details of how long it takes us to respond to repairs requests, see our repairs priorities page.
Report a repair online
If you want to book a non-emergency repair, booking online is the quickest and easiest way to do it. You can report these 24/7 (even at the weekends) and on any device.
Report mould, damp or condensation
If you have damp, mould or condensation in your home you can report it online.
Calling to report a repair
If your repair can't be booked online, or it is an emergency then you should call us on 0161 217 6016.
