Customers are responsible for carrying out some repairs themselves, such as:  

• Replacing plugs and chains to sinks and baths 
• Unblocking sinks, drains and toilets that have been blocked through misuse.
• Bleeding Radiators.
• Replacing shower curtains. 
• Installing or replacing curtain rails, pelmets, and blinds. 
• Replacing broken toilet seats.
• Filling minor cracks and holes before redecoration.
• Adapting or adjusting doors to accommodate carpets or floor covering (aside from Fire Doors).
• Repairs to their own improvements/alterations.
• Items the tenant, their family or visitors have damaged.
• Replacing lamps and fluorescent tubes (unless fixed behind a screw).
• Installing TV aerials (unless you live in a block of flats).
• Connecting and disconnecting household appliances 
• Lock changes and replacing keys where lost.
• Garden Maintenance & Repairs to sheds. 
• Repair or replacement of internal doors

We have produced a serious of videos to help you maintain your home.