Customers are responsible for carrying out some repairs themselves, such as:  

  • Replacing plugs and chains to sinks and baths 
  • Unblocking sinks, drains and toilets that have been blocked through misuse.
  • Bleeding Radiators.
  • Replacing shower curtains. 
  • Installing or replacing curtain rails, pelmets, and blinds. 
  • Replacing broken toilet seats.
  • Filling minor cracks and holes before redecoration.
  • Adapting or adjusting doors to accommodate carpets or floor covering (aside from Fire Doors).
  • Repairs to their own improvements/alterations.
  • Items the tenant, their family or visitors have damaged.
  • Replacing lamps and fluorescent tubes (unless fixed behind a screw).
  • Installing TV aerials (unless you live in a block of flats).
  • Connecting and disconnecting household appliances 
  • Lock changes and replacing keys where lost.
  • Garden Maintenance & Repairs to sheds. 

 

repair work being completed on window

Repair Priorities

Repairs are grouped in different priorities to make sure we deal with the most urgent ones quicker.