• When you report your repair, we will contact you via telephone, webchat or email, as applicable, to agree on a convenient date and time with you to carry out the repair
• We will ask you to confirm that your contact details are correct and update our records accordingly 
• Once the repair has been raised, we will text you to confirm the date and time of the appointment
• We will send you a further text reminder 7 days before with details of your confirmed appointment
• We will text you a reminder the day before your appointment
• We will also text you when our operative is on their way to your property; and
• Once your repair has been completed, we will text or email you a customer satisfaction form to leave feedback on our services.

You can report non-emergency repairs between 8.30am and 5pm on 0161 217 6016, option 1.

Emergency repairs can be reported 24/7 on 0161 217 6016, option 1.

Please click here for more information about what constitutes an emergency and non-emergency repair and which repairs customers and Stockport Homes are responsible for, respectively.“