Our fully qualified Energy Solutions Advisors provide our customers with a free home energy advice service. We can help with but not limited to:   

  • Fuel debt advice
  • Impartial information on best energy tariffs and cheapest suppliers 
  • Help you make the best use of energy in your home, saving energy and money.  
  • Help understanding energy bills; and 
  • Help you with heating systems and controls   
  • Help you apply for financial assistance (where applicable)  

Support that is available for your Household Energy costs:  

Warm Home Discount

*All suppliers are closed for applications for the 2021 scheme. 

The 2022 scheme is expected to be increased to £150 and is likely to open later summer/early Autumn 2022. Keep an eye out on our website and social media 

The Warm Home Discount Scheme is a government initiative that gives some low-income households a discount on their electricity bill. 

It's a one-off discount administered by your energy supplier providing your energy supplier participates in the scheme. It is not a cash payment but comes as a reduction in your bill or as a top up if you have a prepayment meter. 

Find out more on the governments Warm Home Discount webpage  

If you require help with your application or have any questions about the Warm Home Discount: get in touch 0161 218 1838 or energy.advice@stockporthomes.org​ 

*The scheme does not affect your entitlement to either the Winter Fuel Payment or the Cold Weather Payment 

Energy £200 Rebate (October 2022)

All households get an automatic £200 discount on your energy bills, regardless of what tariff you're on. This is directly to your supplier and you will see it as a credit on your statement. If you're on prepay, your supplier pay it through your smart meter or they'll give you a voucher or a cheque.  However from April 2023 you'll have a £40/year levy added to bills to effectively repay the discount over 5 years. 

Council Tax Rebate (April 2022)

The council tax rebate will provide a payment of £150 to households living in council tax bands A – D. Payments will be made from May 2022 and will not need to be paid back for more information on how this is going to paid visit the Stockport Council website . 

Priority Service Register

Available to you if you are of pensionable age, have a disability, have young children, hearing or visual impairment or have a short- or long-term health issue. Suppliers can provide extra support such as large print documents, provide meter readers if you are unable to access them and work with the network distributers to prioritise your property if there is a power cut or gas issue. If you are on the register some suppliers will also have a separate telephone line if you need to contact them.  Next time you contact your supplier tell them about your circumstances and they will add you to the Priority Service Register. 

Energy Trust and Hardship Funds

All the big energy firms have charitable trusts and funds that can help if you're in debt and struggling to repay. They offer schemes and grants to help with your energy costs and energy debt 

Anyone can apply to them if they are in financial hardship and struggling to pay back arrears on their gas and electric. Once the application is complete it is reviewed by the trust board and if successful the applicant may be awarded part on full payment towards their arrears. All applications are based on an individual basis. 

If you are interested and require support to apply for a trust fund, please contact us to arrange a home visit on 0161 474 4062 or email energy.advice@stockporthomes.org 

Winter Fuel Payment

If there's someone aged 66 or older in the home, you could get up to £300 with the winter fuel payment 

Every household with someone born on or before 26 September 1955 is entitled to help towards their winter energy costs. Under the Government's winter fuel payment scheme, provided you lived in the UK for at least one day between 20 and 26 September 2021, then regardless of income, you can grab a one-of, tax-free winter fuel payment of between £100 and £300. 

It should have been paid automatically by the end of December. If not, check full eligibility on the government website or contact the Winter fuel payment centre on 0800 731 0160. 

Stockport Council Financial Support in a Crisis

If you're a Stockport resident, you can apply for Support Funds to: 

  • help you when you're at your most vulnerable 
  • provide you with a safety net in an emergency, when there's an immediate threat to your health or safety 
  • support you to live independently in your own home 
  • link you to other services that will help and support you 
  • make sure that support is joined up 
  • give more flexibility about how we meet the needs of Stockport residents 

Stockport Council will assess your application and work with you to support your needs. Visit their website for more information and the application form 

Additional support 

If you’re struggling financially and want some free, independent and confidential advice around helping you manage your money, you can contact any of the following: 

  • Stockport Homes Money Advice Team on 0161 217 6016 or email moneyadvice@stockporthomes.org 
  • StepChange Debt Charity on free phone 0800 138 1111 or visit www.stepchange.org 
  • National Debtline on free phone 0808 808 4000 or visit www.nationaldebtline.org  
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Energy projects

We have an array of energy projects which aim to transform lives across Stockport, creating a more sustainable future with communities at the heart of it.
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Heating guides

We have produced a video and some guides to help you to use your heating effectively.
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Energy advice visit feedback form

We welcome your feedback on our service, please complete the form below. Please provide valuable feedback on your recent energy advice visit.
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Solar Panels

Using renewable energy is a key way to reduce greenhouse gas emissions, and has a much lower impact on the environment than traditional energy sources e.g. coal and oil.

Energy advice form

For example, ESA has stopped, or you're struggling with rent arrears