Our fully qualified Energy Solutions Advisors provide our customers with a free home energy advice service. We can help with but not limited to:   

  • Fuel debt advice
  • Impartial information on best energy tariffs and cheapest suppliers 
  • Help you make the best use of energy in your home, saving energy and money.  
  • Help understanding energy bills; and 
  • Help you with heating systems and controls   
  • Help you apply for financial assistance (where applicable)  

Support that is available for your Household Energy costs:  

Warm Home Discount

Changes to the 2022/2023 Warm Home Discount scheme will see the payment increased from £140 to £150. The Guaranteed Pension Credit automatic payment group has been renamed ‘Core Group 1’. The biggest changes are to the ‘Broader Group’ (now renamed ‘Core Group 2’) and the previous application process removed and replaced instead by an automatic payment.

The scheme for ‘core group 2’ opens on 14 November 2022. If you are eligible you will receive a letter between November 2022 and January 2023 telling you about the discount. You may be asked to ring a helpline if extra information is needed. More details about the scheme can be found at www.gov.uk/the-warm-home-discount-scheme

Customers are eligible for Core Group 2 if they are on low income and have high energy costs. Customers are considered low income under the criteria if they are in receipt of the benefits or Tax Credits listed below:

  • Income related Employment and Support Allowance
  • Income based Jobseeker’s Allowance
  • Income Support 
  • Housing Benefit  
  • Universal Credit (without max income level)   
  • Child Tax Credits (max qualifying income level TBC)
  • Working Tax Credits (max qualifying income level TBC)
  • Pension Credit Savings Credit

As in previous years payments will be credited to energy billing accounts and be sent directly to smart prepayment meters. Traditional prepayment customers will still receive a top-up voucher. All payments will be made before 31st March 2023.

Energy providers participating in the 20222/23 scheme are:

  • British Gas
  • Bulb Energy
  • E (Gas and Electricity)
  • E.ON
  • Ecotricity
  • EDF Energy
  • ESB Energy
  • Outfox the Market
  • Good Energy
  • Octopus Energy
  • OVO Energy
  • Scottish Power
  • Shell Energy
  • Utility Warehouse
  • Utilita

Energy Performance Certificates are not used by the government to verify eligibility for the Warm Home Discount Scheme. EPC data is only required for online pre-eligibility check purposes. Confirmation letters will be sent to eligible households by end January 2023.

Full information can be found here

Council Tax Energy Rebate – Claim your £165 rebate by the 30th June

The council tax rebate will provide a payment of £165 to households living in council tax bands A – D.

If you do not pay council tax by direct debt you will need to complete the online application form via the Stockport council website

A Discretionary Fund is also available for Council’s to provide additional assistance for those suffering financial hardship as a result of the rising cost of living.  If you are in receipt of council tax support or housing benefit you will receive £165 plus a £20 discretionary award, so £185 in total.

What you will need to complete your application:

  • Council Tax account reference number
  • Exact name of the account holder as they appear on a recent bill
  • Date of Birth
  • Bank account statement

Once processed the payment will be made to your bank account via BACS.

Priority Service Register

Available to you if you are of pensionable age, have a disability, have young children, hearing or visual impairment or have a short- or long-term health issue. Suppliers can provide extra support such as large print documents, provide meter readers if you are unable to access them and work with the network distributers to prioritise your property if there is a power cut or gas issue. If you are on the register some suppliers will also have a separate telephone line if you need to contact them.  Next time you contact your supplier tell them about your circumstances and they will add you to the Priority Service Register. 

Energy Trust and Hardship Funds

All the big energy firms have charitable trusts and funds that can help if you're in debt and struggling to repay. They offer schemes and grants to help with your energy costs and energy debt 

Anyone can apply to them if they are in financial hardship and struggling to pay back arrears on their gas and electric. Once the application is complete it is reviewed by the trust board and if successful the applicant may be awarded part on full payment towards their arrears. All applications are based on an individual basis. 

If you are interested and require support to apply for a trust fund, please contact us to arrange a home visit on 0161 474 4062 or email energy.advice@stockporthomes.org 

Winter Fuel Payment

If there's someone aged 66 or older in the home, you could get up to £300 with the winter fuel payment 

Every household with someone born on or before 26 September 1955 is entitled to help towards their winter energy costs. Under the Government's winter fuel payment scheme, provided you lived in the UK for at least one day between 20 and 26 September 2021, then regardless of income, you can grab a one-of, tax-free winter fuel payment of between £100 and £300. 

It should have been paid automatically by the end of December. If not, check full eligibility on the government website or contact the Winter fuel payment centre on 0800 731 0160. 

Stockport Council Financial Support in a Crisis

If you're a Stockport resident, you can apply for Support Funds to: 

  • help you when you're at your most vulnerable 
  • provide you with a safety net in an emergency, when there's an immediate threat to your health or safety 
  • support you to live independently in your own home 
  • link you to other services that will help and support you 
  • make sure that support is joined up 
  • give more flexibility about how we meet the needs of Stockport residents 

Stockport Council will assess your application and work with you to support your needs. Visit their website for more information and the application form 

Additional support 

If you’re struggling financially and want some free, independent and confidential advice around helping you manage your money, you can contact any of the following: 

  • Stockport Homes Money Advice Team on 0161 217 6016 or email moneyadvice@stockporthomes.org 
  • StepChange Debt Charity on free phone 0800 138 1111 or visit www.stepchange.org 
  • National Debtline on free phone 0808 808 4000 or visit www.nationaldebtline.org  
Government cost of living and energy grants

All households

For the winter 2022/23 period, all UK households will become eligible for the government Energy Bills Support Scheme. Between October 2022 and March 2023 the scheme will provide 6 separate monthly payments totalling £400 to help each individual household reduce its energy costs. 2 payments of £66 will be made in October and November followed by 4 payments of £67 between December and March. The payments will be provided to you automatically by your energy supplier and you will not need to make any application to the scheme. Direct debit customers will either have the amount credited back to their bank accounts within the same payment month or have their regular direct debit reduced. Prepayment customers will have the monthly amount credited directly to their smart meter and those with traditional key/card meters will receive a voucher through the post. For more information please contact your supplier directly or click on one of the links below:

- Scottish Power 

- British Gas 

- Bulb 

- Eon Next

- Ovo/Boost

- Utilita

- EDF 

- Shell 

- Utility Warehouse

- E Energy 

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Energy projects

We have an array of energy projects which aim to transform lives across Stockport, creating a more sustainable future with communities at the heart of it.
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Heating guides

We have produced a video and some guides to help you to use your heating effectively.
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Energy advice visit feedback form

We welcome your feedback on our service, please complete the form below. Please provide valuable feedback on your recent energy advice visit.
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Solar Panels

Using renewable energy is a key way to reduce greenhouse gas emissions, and has a much lower impact on the environment than traditional energy sources e.g. coal and oil.

Energy advice form

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Home Energy Advice

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