Tenant Satisfaction Measures have been introduced by, the Regulator of Social Housing, to assess how well housing providers are doing at providing good quality homes and services.

The Customer Charter describes how SHG and each member of staff should act when we deliver services to you.

Find out the latest customer feedback results and how we are learning and improving from complaints.

If you are unhappy with the service you have received from us, we want to know.

Have you received great service? Perhaps a member of staff has gone that extra mile to help you? Let us know.

Our Service Standards are our commitment to you. They describe what you can expect when you use our services. 

Being an environmentally sustainable organisation is key to our wider commitments and is in the heart of what we do.

We are proud to have accreditations which mark the quality of our work.

We are committed to making savings where we can so that you know you are getting Value for Money if you rent with us or use our services. For us, Value for Money means having good quality services at the lowest price possible. 

The Regulator of Social Housing has released a new set of consumer standards that are required of social landlords to protect tenants and improve the services we offer.