SHG Customercharter Avscreen Oct23 AV Screen

Customer Charter

Read our customer charter to find out how we should be delivering service to you.

Consumer Standards

Read the set of consumer standards which are now live.
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Tenant Satisfaction Measures

Tenant Satisfaction Measures have been introduced by, the Regulator of Social Housing, to assess how well housing providers are doing at providing good quality homes and services.
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Customer feedback results

Find out the latest customer feedback results and how we are learning and improving from complaints.
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If you are unhappy with the service you have received from us, we want to know.
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Have you received great service? Perhaps a member of staff has gone that extra mile to help you? Let us know.
Service expectations

Service Standards

Our Service Standards are our commitment to you. They describe what you can expect when you use our services. 
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Environmental commitments

Being an environmentally sustainable organisation is key to our wider commitments and is in the heart of what we do.
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We are proud to have accreditations which mark the quality of our work.
Value for money

Value For Money

We are committed to making savings where we can so that you know you are getting Value for Money if you rent with us or use our services. For us, Value for Money means having good quality services at the lowest price possible.