Keeping our customers safe and secure in their homes is our top priority and we make sure that we understand and comply with all of the wide range of Health and Safety Laws that apply to your homes, you and your visitor’s safety and our staff’s safety when visiting and working in your homes. We have staff whose job it is to keep up-to-date with changes in Health and Safety Law and a number of specialist teams whose job it is to ensure specific aspects of your home safe.
See below for more details on the different areas of Health and Safety we focus on:
Gas safety
An unsafe gas appliance can be very dangerous and even put your life at risk. This is why we carry out regular gas safety checks.
Electrical safety
Around half of fires in the home are caused by electrical faults. Use our tips to make sure this doesn’t happen to you.
Fire safety
A fire can be devastating and can take just seconds to take hold, but most home fires are preventable if you follow some simple fire safety tips.
Asbestos
If asbestos is damaged it can cause serious health issues. Find out what we do and how you can keep safe.
Keeping your home free from damp, mould and condensation
Find out the best ways to treat and prevent condensation and mould with the correct heating and ventilation in your home.
To report any mould or condensation call 0161 217 6016.
Water safety
Make sure the water in your home is safe, clean and at the right temperature for your everyday use.
Bogus callers
Most people who call at your home will be genuine but it’s important to follow some top tips before letting people into your home.
Mobility scooters
If you need to use an electric mobility scooter or electric wheelchair please ensure you are storing and charging it safely.
Keeping customers safe at home
Find out what we have done to keep you safe in your home.
E-bikes and E-scooters
It is important when charging e-bikes and e-scooters, you do so safely to avoid a risk of a fire starting and putting your families and homes at risk.
Infographics
For home safety policies, check our policies page
Policies
Read our Policies that relate you your neighbourhood, your property, finance and other Policies we have.