MySHG logo for customer portal


MySHG is our customer portal that will allow you to manage your home online anytime, anywhere and on any device. 
adding credit card information

Pay it

You can pay your rent, water, service charges and other payments online using the link below.
close up of hands on phone

Report it

If you have anything to report you can report it online here, from ASB to routine repairs.
completing an application form online

Apply for it

Got an application you need to complete? See links below for details.
stressed call

Tell us

Something you need to tell us? Click on the links below to let us know.
Our chat bot Webster waving and asking how can I help

Ask Webster

Do you have questions about how to apply for housing, when the rent-free weeks are or how to get permission for a pet? Ask Webster, our friendly chat bot and he'll get the answer for you.
Several people using a laptop

Help to get online

Do you need to get help to get online? Check out the resources below from training and support to wi-fi access.
landline phone

Digital telephone switchover

All homes and businesses in the UK will move from analogue telephones to a faster digital system by 2025.
British Sign Language (BSL) A two-handed alphabet "L"

BSL video interpreter

If you are a British Sign Language user you can contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. Click here to find out more.
Recite Me

Recite Me Accessibility User Guide

We use Recite Me to ensure our website is accessible to all, this guide will show how to use the Recite Me tool.