Our Promise - Professional and Respectful Repairs

• Maintain a clean and tidy work area.
• Use shoe covers or ask if boots are acceptable.
• Use dust sheets and clean up after completing the work.
• Respect your property and belongings.

• Be polite, friendly, and well-mannered.
• Show respect to both you and your property.
• Be approachable and patient.

• Be knowledgeable and competent in the repair work.
• Use the correct tools and follow health and safety standards.
• Complete the job to a high standard.

• Clearly communicate what work is being done and why.
• Be honest and manage your expectations.
• Keep you well-informed throughout the process.

• Arrive on time and adhere to the agreed schedule.
• Be punctual and respect your time.

• Look smart and presentable.
• Wear identification and the appropriate uniform.

• Complete the job efficiently and to a high standard.
• Aim to get the job done right the first time.
• Make you feel comfortable about the work being done.

Use personal protective equipment (PPE) and ensure safety standards are met.

• Provide good customer service and be empathetic.
• Listen to your needs and concerns.

• Please ensure work areas are accessible by removing furniture, clutter, and overgrown vegetation.
• Kindly secure any pets and clean up pet waste to provide a safe working environment.
• We appreciate your efforts to maintain a clean and organised home, and to prepare the area for the operatives’ work.

• We kindly ask that you treat operatives with respect and courtesy. Abusive or aggressive behaviour will not be tolerated.
• Please avoid being under the influence of drugs or alcohol during the operatives’ visit.
• We request that you refrain from smoking or having large groups of people in the home while work is being carried out.

• Please ensure that operatives have access to the necessary tools and materials by not obstructing their work area.
• We appreciate your patience if there are delays due to the need to obtain quality materials or equipment.

• Kindly provide as much information as possible about the repair issues that need to be addressed.
• Please inform operatives of any specific concerns or requirements related to the work.

• We kindly ask that you be available at the agreed time and date for the operatives’ visit.
• Please provide any necessary information or special access details in advance to facilitate smooth access and work.