Clear expectations
Our Service Standards set out what you can expect from Stockport Homes and how to contact us if we don’t meet these standards.
Comments and feedback
If you feel our staff have ‘gone the extra mile’ and helped to sort out an issue or problem, please tell us. We’ll pass on your thanks and use your feedback to understand where we are doing well.
We know that sometimes we make mistakes and we get it wrong. If you’re unhappy with our service please contact the service to let them know using the contact information provided.
Making a complaint
We aim to deal with any concerns quickly and efficiently. If you feel we haven’t properly dealt with your problem or request, you can email us at [email protected] or complete a Customer Feedback form
Tenants Satisfaction Measures
You can view how we are performing by going to our Tenant Satisfaction Measures page.
Service Standards for Customer Service and Feedback
Service Standards for Sheltered Housing Intensive Housing Management Service
Service Standards for Extra Care Intensive Housing Management Service
Service Standards for the 60+ Intensive Housing Management Service
Service Standards for Grounds Maintenance (including grounds, play areas and trees)
Service Standards for the Area Caretaking Service
Service Standards for Block Caretaking
Customer Charter
Customer Charter
The Customer Charter describes how SHG and each member of staff should act when we deliver services to you.
Service Expectations April 2024 - March 2025
Service Expectations April 2023 - March 2024
Service Expectations October 2022 - March 2023
Service Expectation April 2022 to September 2022
Service expectations April 2021 - September 2021
Service Expectations October 2021 - March 2022
Service expectations October 2020 - March 2021
