Clear expectations

Our Service Standards set out what you can expect from Stockport Homes and how to contact us if we don’t meet these standards.

Comments and feedback

If you feel our staff have ‘gone the extra mile’ and helped to sort out an issue or problem, please tell us. We’ll pass on your thanks and use your feedback to understand where we are doing well.

We know that sometimes we make mistakes and we get it wrong. If you’re unhappy with our service please contact the service to let them know using the contact information provided.

Making a complaint

We aim to deal with any concerns quickly and efficiently. If you feel we haven’t properly dealt with your problem or request, you can email us at [email protected] or complete a Customer Feedback form

Tenants Satisfaction Measures

You can view how we are performing by going to our Tenant Satisfaction Measures page.

review stars showing from phone

Service Standards for Customer Service and Feedback

View our Service Standards for Customer Service and Feedback and how we will ensure these standards are met.
Oaktree Court

Service Standards for Sheltered Housing Intensive Housing Management Service

View our Service Standards for the Sheltered Housing Intensive Housing Management Service and how we will ensure these standards are met.
assisting an older person at home

Service Standards for Extra Care Intensive Housing Management Service

View our Service Standards for the Extra Care Intensive Housing Management Service and how we will ensure these standards are met.
conversation between two older people

Service Standards for the 60+ Intensive Housing Management Service

View our Service Standards for the 60+ Intensive Housing Management Service and how we will ensure these standards are met.
Birch Court

Service Standards for Grounds Maintenance (including grounds, play areas and trees)

View our Service Standards for Grounds Maintenance and how we will ensure these standards are met.
view of houses and garden

Service Standards for the Area Caretaking Service

View our Service Standards for the Area Caretaking Service and how we will ensure these standards are met.
Stockport homes tower block

Service Standards for Block Caretaking

View our Service Standards for the Block Caretaking Service and how we will ensure these standards are met.

Service Expectations

Service Expectations April 2023 - March 2024

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Service Expectations October 2022 - March 2023

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Service Expectation April 2022 to September 2022

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Service Expectations October 2021 - March 2022

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Service expectations April 2021 - September 2021

See our service expectations April 2021 - September 2021 graphic.

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Service expectations October 2020 - March 2021

Read our service expectations for October 2020 - March 2021.

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