Stockport Council housing services awarded C1 consumer grading by regulator
Stockport Council’s housing services have been awarded the highest consumer C1 grading following an inspection by the Regulator of Social Housing under its new consumer inspection programme.
The new standards came into force on 1 April 2024, and this page will detail how we approach and meet the required standards – and how you can get in touch with us if you have any queries.
You can read a summary of our 2024-25 self-assessment below:
Social Housing Regulation Self-Assessment for 2024-25
Safety & Quality Standard
This standard focuses on ensuring that landlords understand the condition of all of their homes and make use of that data to provide safe, quality homes. Landlords are required to deliver repairs, maintenance and planned improvements in an effective, efficient and timely manner, and must be clear on their health and safety responsibilities. Our Repairs and Maintenance, and Assets teams are responsible for the delivery of these services – and you can find out more about our offer via the links below.
Transparency, Influence & Accountability Standard
This standard ensures landlords are transparent with tenants, treat them fairly and respectfully so they can access services. Tenants must be able to voice concerns where necessary, influence decisions, and hold the landlord accountable. Our Customer Experience Team is responsible for ensuring we meet these expectations, and you can find out more from the links below.
Neighbourhood and Community Standard
This standard ensures Landlords engage with relevant parties to ensure tenants live in secure, well-maintained neighbourhoods and feel safe in their homes. The links below outline how we address anti-social behaviour, work to prevent hate crime, make common and shared spaces safe, protect those experiencing domestic abuse and work with other agencies.
Tenancy Standard
This standard outlines fair allocation and letting of homes, as well as requirements for managing tenancies by landlords. The links below set out how we meet these requirements.
