We are committed to providing you with a high-quality service. Your feedback helps us to better understand how we are performing where we can improve across the organisation. If you are unhappy with the service you have received from us, we want to know.
What is a complaint?
A complaint is:
“An expression of dissatisfaction about a service provided by Stockport Homes in the last six months, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents”.
If you are not satisfied with the response to your complaint from Stockport Homes, the Housing Ombudsman service can assist you. Before the Ombudsman will assist you, they expect that you have fully used Stockport Homes’ complaints process. Visit the Housing Ombudsman website to find out more about the service they provide.
Customer feedback results
Find out more about how we use customer feedback on the customer feedback results page.
Customer Appeals Panel
Customer Appeals Panel
We value feedback from customers on the services we deliver, as it is a way of understanding where things can be improved. As part of this, the Customer Appeals Panel reviews complaints in cases where it has not been possible to reach a resolution at an earlier stage.
If you are unhappy with the service you have received and we have not been able to resolve the issue, please complete the form below.
Customer Feedback Policy
Please read the Customer Feedback Policy.
