We are committed to providing you with a high-quality service. Your feedback helps us to better understand how we are performing where we can improve across the organisation. If you are unhappy with the service you have received from us, we want to know.  

What is a complaint?

A complaint is: 

“An expression of dissatisfaction about a service provided by Stockport Homes in the last six months, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents”.


If you are not satisfied with the response to your complaint from Stockport Homes, the Housing Ombudsman service can help you. Usually, before the Housing Ombudsman will investigate your complaint, they expect that you have fully used Stockport Homes’ complaints process. However, the Housing Ombudsman may be able to help you if you are having a problem complaining to your landlord or assist you with working with the landlord to find a resolution. Visit the Housing Ombudsman website to find out more about the service they provide or read the leaflet for residents.

idea light bulb on post it note

Customer feedback results

Find out more about how we use customer feedback on the customer feedback results page. 

words of we hear you on paper

Customer Appeals Panel

Customer Appeals Panel

We value feedback from customers on the services we deliver, as it is a way of understanding where things can be improved. As part of this, the Customer Appeals Panel reviews complaints in cases where it has not been possible to reach a resolution at an earlier stage.

To make a complaint or submit a compliment, please complete the form below. Alternatively, if you need assistance with providing feedback or would just prefer to speak with somebody, the Customer Feedback team can be reached by phone on 0161 474 2600, between 08:00-17:00 Monday to Friday.

Customer feedback form

Please enter your full name.
Please enter your full address (including postcode).
Please enter a contact number.
Please enter your email address (if applicable)
Please include full details of your complaint or compliment here.
While this is not guaranteed, this will help to guide us towards a resolution.

Customer Feedback Policy

Please read the Customer Feedback Policy.

PDF 214Kb

View online