We want to make sure that we are providing excellent services. To achieve this we have to provide services in the right way and make sure our customers are central to providing these services. In the summer of 2023 we spoke with over 500 customers to ask them about how well we provide services and how we could improve this.  From this consultation we have developed the SHG Customer Charter. This describes how SHG and each member of staff should act when we deliver services to you. There are five central themes to the Customer Charter which are; we will be responsive, we will listen and learn, we will be great at communication, we will be flexible and fair and we will be respectful.  

Let us know how we are doing both good and bad to help us improve.