The grounds maintenance service will provide:

  • Grass cutting (cut and collect and cut and drop, depending on the site)
  • Shrub and hedge maintenance.
  • Shrub and hedge pruning.
  • Rose bed maintenance and pruning.
  • Hard surface maintenance (paved paths and hard surfaces).
  • Flower bed maintenance and replanting.
  • Tree management and maintenance.
  • Playground inspection and maintenance.

The tasks and frequencies of visits to each location will differ subject to the type of greenspace.

We will ensure these standards are met through:

  • An annual Grounds Maintenance customer satisfaction survey.
  • Customer feedback, including individual requests for meetings and/or site visits.
  • Customer meetings, such as attendance at resident meetings, forums, and events.
  • Estate inspections conducted by the Independent Living, Home Ownership, and Neighbourhood Housing Services.
  • Monitoring the delivery of the service by external contractors through Key Performance Indicators as set out in the contract.
  • Tracking the information we collect in the Tenant Satisfaction Measure (TSM) survey for the question: “Satisfaction that your landlord keeps communal areas clean and well maintained.”

These service standards were reviewed with customers through focus groups and surveys in 2024.

If you have feedback to share with us about the Grounds Maintenance Service you can contact us on: