The Area Caretaking Service will provide:

  • A walkthrough of the block to prioritise a schedule of tasks.
  • A clean and tidy of internal and external bin areas.
  • Cleaning of internal floors, glass, and handrails.
  • Reporting and recording issues, such as fly-tipping, repairs, spillages, graffiti, and anti-social behaviour.

The tasks and their frequencies may vary depending on the issues and priorities in the communal spaces at the time of the visit.

We will ensure these standards are met through:

  • A twice-yearly caretaking customer satisfaction survey.
  • Six-monthly inspections by the Environmental Services Team.
  • Customer feedback, including individual requests, comments, compliments, and complaints.
  • Customer meetings, such as attendance at resident meetings, forums, and events
  • Three-monthly estate inspections by Housing Officers.
  • Three-monthly inspections by the Home Ownership Team, for blocks with leaseholders.
  • Reviewing and monitoring trends of issues logged by Caretakers to manage resources and address concerns with the Neighbourhood Management Teams.
  • Tracking the information collected in the Tenant Satisfaction Measure (TSM) survey for the question: "Satisfaction that your landlord keeps communal areas clean and well maintained."

These service standards were reviewed with customers through focus groups and surveys in 2024.

If you have feedback to share with us about the Area Caretaking Service you can contact us at:

Area Caretaking Standards

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