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Excessive moisture in your home causes damp and mould. However, the source of excessive moisture can be complex to identify. It is essential to understand what causes damp and then to act fast to prevent mould growth.
Please see the video and leaflet below. These guides have been designed to help us work together to safeguard your home against damp and mould.
You can also view our Dampness and Condensation report
Damp and Mould Leaflet 2026
Report mould or condensation
Please report any repairs needed to your home straight away to prevent damp and mould.
Mould is a fungus that can grow on almost any surface. Mould spores produce allergens, irritants, and potentially toxic substances. When these are inhaled, this can impact your health, so it is important to prevent mould forming. We need to control the moisture levels in the home by reduction, ventilation, and heating, as well as ensuring other structural factors are not causing moisture within the home.
It is important to treat mould as soon as possible by using a anti fungicidal spray (please follow the product guidance), do not brush away mould, as it will spread spores around instead use a vacuum cleaner. We appreciate you may want to take action yourself but please monitor the issue, if mould becomes persistent, more frequent or you are unable to treat it then contact us to arrange a visit to your home. If anyone in the home has underlying respiratory conditions, then please report it to us as soon as possible by completing the Damp, Mould and Condensation form
Penetrating Damp is caused by water that enters the home from outside often leaving a white salty residue mark on walls and ceilings.
This is usually due to common issues such as:
- Leaking roof due to slipped, cracked or loose tiles
- Blocked guttering or damaged rainwater pipes
- Leaking plumbing
- Rotten windowsills
- Crumbling or cracking brickwork or chimney stacks
The signs are drips & puddles, blotchy or damp patches on walls/ceilings and wet crumbly plaster.
Report any issues in your home by completing the Damp, Mould and Condensation Form
Traditionally this form of damp enters the home from the ground but internal factors such as excessive use of water when mopping or spillages can be a factor. Signs of rising damp are rotting skirting boards, peeling wallpaper and stained plaster.
Report any issues in your home by completing the Damp, Mould and Condensation Form
There’s always moisture in the air in your home even if you can’t see it. When the moisture hits a cold surface like a window or a wall, it turns back to water creating condensation.
Condensation can be caused by.
- Too much moisture in the home
- Not enough ventilation
- Cold surfaces
- Inadequate heating / temperature
Report any issues in your home by completing the Damp, Mould and Condensation Form
- Ventilate your home, use your window trickle vents and open the windows for ten minutes every day.
- Dry washing outside if you can.
- Prevent steam moving around your home by closing bathroom and kitchen doors.
- Use a dehumidifier if you can.
- Wipe down any condensation on windows.
- Use your extractor fans and don’t turn off ventilation units.
- Try and keep a consistent temperature.
- Heat your home – even for 10 minutes in the morning to help reduce moisture.
- When cooking food in saucepans cover them with a lid to prevent steam escaping.
- Try not to put furniture in front of radiators or leave a small gap in between them. This will help heat to circulate in your home.
- After bathing and cooking leave the extractor fan running for at least 20 minutes and close the door to allow the build-up of steam to escape.
- Close all your curtains at night to help keep the heat in your home, but open them during the day to allow sunlight to naturally heat your home.
- Don’t dry washing directly on radiators. This makes it harder to heat your home and creates excessive moisture.
- Place clothes on a drying rack in a room where a window can be opened and keep the door closed.
Report any issues in your home by completing a Damp, Mould and Condensation Form
We understand that the cost-of-living crisis is putting pressure on people financially and heating your home may be a challenge, we have teams that can support you and provide specialist advice including Energy and Money Advice. You can find out more information and contact the teams by going to the Cost of Living page or calling the team on 0161 217 6016.
Awaab's Law
Under Awaab’s Law, new legal timeframes require landlords to act quickly when damp and mould are reported and identified as a significant hazard. We must:
- Investigate within 10 working days of being made aware of the hazard.
- Provide you with a written summary of the investigation and its findings within three working days.
- Begin work within five working days of the investigation concluding, where possible.
- If works are delayed, they must still begin within 12 weeks.
A ‘significant hazard’ is something in or around your home that poses a significant risk of harm to your health or safety once it has been reported and assessed. It is not an emergency, but it is an issue that must be addressed promptly because it could cause serious harm if left unresolved.
If you tell us about damp or mould and we think it’s an emergency, we’ll come out within 24 hours.
Awaab’s Law: Guidance for tenants in social housing
This guidance aims to help you to understand what Awaab’s Law means for you. It explains what landlords must do and what steps you can take if your landlord doesn’t meet their responsibilities.
