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Information Governance

We hold a lot of information about our customers and the organisation itself. We manage this in line with our Information Governance Policy (PDF, 273KB)

Information Governance describes the principles and processes we use to handle and manage information we hold. For us, this means our legal requirements under the:

  • Data Protection Act 1998 (DPA)
  • Freedom of Information Act 2000 (FOI)
  • Environmental Information Regulations 2004 (EIR)

The Assurance Team is the main point of contact for Information Governance queries, and is responsible for:

  • the provision of Data Protection, FOI and EIR training for staff within Stockport Homes
  • ensuring information is disclosed (or not) in line with legal requirements
  • the development of best practice guidelines
  • carrying out compliance checks to ensure adherence with the Acts

As part of homelessness research being carried out by the Ministry of Housing, Communities and Local Government (MHCLG), the personal data of people who have asked us for help with homelessness will be collected (see document below for details).

Homelessness and Personal Information

  • Data Protection

    The Data Protection Act 1998 gives individuals the right to know what information Stockport Homes holds about them, and helps to ensure that personal information is handled properly.

    Personal data means information which relates to a living individual who can be identified by or from those data, or by or from other information which Stockport Homes as the data controller holds. It can be in the form of computer or paper records, as well as images, including photographs and CCTV footage.

    Anyone who processes personal information must comply with eight principles, which make sure that personal information is:

    • fairly and lawfully processed;
    • processed for limited purposes;
    • adequate, relevant and not excessive;
    • accurate and up-to-date;
    • not kept for longer than is necessary;
    • processed in line with your rights;
    • secure; and
    • not transferred to other countries without adequate protection.

    Training is delivered to staff with access to customers' personal information, through Stockport Homes’ Assurance Manager.

    Request information we hold about you:

    If you would like a copy of the information we hold about you, you can download and print our SAR Form and Guidance Notes. Guidance notes on how to complete this document are provided within the form.

    If you are not able to download and print a copy of the form, you can request a copy by post, by calling 0161 474 3577 or emailing

    You do not have to use the form provided, but all subject access requests must be received in writing by our Assurance Team, and must include proof of your identity and the correct payment.


    It is Stockport Homes’ policy to charge a fee of £10 for providing you with your personal data, as determined by the Data Protection (Subject Access) (Fees and Miscellaneous Provisions Regulations 2000).

    The fee is to cover disbursements such as photocopying and printing. You can find further information on this charge in Stockport Homes’ Information Governance Charging Policy, or by visiting


    Requests must also include proof of your identity (passport, driving licence or birth certificate) plus proof of your address.

    We will not process your request without payment or adequate proof of identification.

    Subject Access Requests should be sent to:

    The Assurance Team
    2 Edward Street
    SK1 3NQ

    If you believe we are holding factually inaccurate incorrect information about you, you can ask us to review it. If it is someone's opinion and you disagree with it, you can ask us to add your comments to the information.


    Stockport Homes operates CCTV systems in various residential areas which record images for the purposes of public safety. Images may be shared with other agencies for these and related purposes or as required by law. These agencies may include those that work in partnership with Stockport Homes such as Stockport Council, the Police, Anti-Social Behaviour Teams and other Registered Social Landlord (RSLs).

    Please note that CCTV footage captured on Stockport Homes’ cameras is deleted after 23 days.

  • Freedom of Information

    The Freedom of Information Act provides individuals or organisations with the right to request information held by a public authority.

    If you wish to make a request under the Freedom of Information Act 2000, it must be made in writing, and should be sent to:

    The Assurance Team
    2 Edward Street
    SK1 3NQ

    or by email to

    For Freedom of Information (FOI) requests, we must tell you whether we hold the information, and must normally supply it within 20 working days, in the format requested if possible.


    There are some circumstances in which Stockport Homes do not need to provide the information. Examples of this include if someone is requesting their own personal information (this is a subject access request under the Data Protection Act 1998, see above), or if another exemption applies. There may also be occasions when we cannot confirm or deny whether information requested is held by the organisation. We will always explain the reasons for this in writing to you.

    Generally we have to provide anything which is asked for, providing it does not breach the Data Protection Act, does not cost an excessive amount to provide and the public interest in disclosing it outweighs the public interest in withholding it.

    It will help us to provide the information you have asked for if you can be as specific and as detailed as possible when submitting your request. This may include providing an indication of where the data may be held.

    For more information about Data Protection or Freedom of Information issues, please contact the Assurance Team on 0161 474 3577 or email

  • Environmental Information Regulations

    The Environmental Information Regulations (EIR) provides public access to environmental information held by Stockport Homes. We are committed to contributing towards a greater public awareness of information relating to the environment. This includes information about land development, pollution levels, energy production and waste management.

    We aim to proactively publish important environmental information we hold, however members of the public are entitled to request such information from us.

    If you would like to make a request for information under the EIR 2004, you can do this by contacting the relevant staff member as we may be able to provide you with a response within the course of normal business duties. If an immediate response is not possible, or you would prefer a more formal response, you can request this information by writing to the Assurance Team at the address or email above.

    Stockport Homes have a period of 20 working days to respond to an EIR request.


    There are exceptions where we can refuse to provide requested information, relating to the category of information or potential harm that disclosure could cause.

    Additionally, Stockport Homes must remain compliant with the Data Protection Act 1998 in deciding whether information should be disclosed or not.

    Stockport Homes are able to charge a fee for EIR requests, where it is considered reasonable to do so. Any fee under the Environmental Information Regulations covers disbursement costs such as staff time or the transfer of information to the applicant.

    Also, see a copy of our Internal Review Procedure 2014


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Page last reviewed 14/11/2018