You can report non-emergency repairs and book an appointment slot that is convenient for you on our self-service portal myonline You can report these 24/7 (even at the weekends) and on any device. If you haven’t already signed-up to myonline, you can find how to do this on the myonline page of our website.
For help on how to report a repair through myonline, watch our video below:
If you have emergency or health and safety essential repairs, please report these by calling 0161 217 6016. Non-emergency repairs will not be taken via phone.
If you smell gas, do not switch any electrical appliances on or off. Open windows and makes sure there are no naked flames. Call National Grid immediately on 0800 111 999.
For details of how long it takes us to respond to repairs requests, see our repairs priorities page.