Your Neighbourhood Housing Officer

Our Neighbourhood Housing Officers are here to support you in your home and community. They work closely with customers, partners and local services to make sure neighbourhoods are safe, well maintained and great places to live. Whether you need advice about your tenancy, help with a concern, or support during challenging times, they are your first point of contact.

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Looking to find out who looks after your neighbourhood?

Your Neighbourhood Housing Officers

What does a Neighbourhood Housing Officer do?   

Your Neighbourhood Housing Officer looks after the day-to-day management of homes and neighbourhoods. Their role is to make sure tenancies run smoothly and that neighbourhoods are clean, safe and well cared for.  

They will: 

  • Support you in your tenancy – offering advice, carrying out home visits, and helping you access support if you need it, including help with cost-of-living pressures. 

  • Keep neighbourhoods safe and well maintained – carrying out regular estate inspections, identifying issues like repairs, damp or environmental concerns, and making sure these are dealt with. 

  • Manage empty homes – working with other teams to  re-let properties quickly so homes don’t stay empty for long. Officers take action when abandonment is suspected. 

  • Tackle tenancy issues – investigating tenancy breaches and taking  action where needed. Working collaboratively with the Safer Neighbourhoods Team to tackle problems such as anti-social behaviour and suspected fraud. 

  • Work with partners – coordinating with local teams and services to improve your neighbourhood and respond to concerns. 

  • Protect vulnerable residents – identifying safeguarding concerns and making sure the right support is in place. 

  • Listen and take action – acting as the ‘eyes and ears’ in the community and responding to issues raised by customers. 

In short, they’re here to help you maintain a successful tenancy and to make sure your neighbourhood is a place you’re proud to call home.

 

If you are in an over 55's property, visit the Independent Living Scheme page for any support from the team, or the Sheltered Housing Support page if you live in one of our Sheltered Schemes.

If you own your own home, please visit the Home Ownership page for more information and help.