Caretaking

Our Caretaking Services Team look after the communal spaces in our blocks, on behalf of around 4,000 customers.

Vacuum Cleaner on a carpet floor
Caretaking team responsibilities

The Caretaking Team are responsible for services in blocks and land including including multi storey, mid and low rise across the Borough

  • Keeping all communal corridors, stairwells, foyers and lifts clean and tidy 
  • The caretaking tasks and their frequencies may vary depending on the issues and priorities in the communal spaces at the time of the visit.
  • Keeping the external communal spaces including bin areas clean, tidy and safe
  • Reporting and recording issues, such as fly-tipping, repairs, spillages, graffiti, and anti-social behaviour.
  • Reporting bulky waste / fly tipping for removal and identifying Perpetrators of this for recharge 
  • Delivering a communal window cleaning service (only at sites where customers pay a service charge for window cleaning) 
Other key contacts

Other services that are not the responsibility of the Caretaking Team, but that you may find useful are listed below: