The Customer Scrutiny Panel (CSP) is a group of customers who review and challenge how we are performing and delivering services. The CSP choose which service areas they want to examine and have access to whatever information they need to carry out detailed examinations and make a judgement of how that service is performing. The CSP make recommendations directly to the Board and monitor improvements as a result of their review. If you have a little more time to give becoming a CSP member is a great way to meet new people and develop new skills.
The Building Safety Residents Panel meets 6 times a year (bi-monthly), this panel is made up of customers living in high rise blocks across Stockport, who monitor safety information and customer feedback and identify
any themes or issues for action.
The Community Fund Panel (run by SKylight) is a small group of customers that make decisions on how the Community Fund is spent.
The panel meet three to four times a year to review applications to the fund and agree which
applications meet the criteria.
The Board of Directors are responsible for managing Stockport Homes, they set the strategic direction of the company, monitor
our performance, set our budget and approve strategies. Meetings take place four times a year.
If a customer is unhappy with how a complaint has been dealt with by the relevant Officer or Service Manager, then a request can be made to have a complaint heard by an Appeal Panel.
The Customer Appeals Panel is made up of a Head of Service and two independent trained customers. Time commitment is flexible
depending on the requirements of a complaint appeal.
The Customer Monitoring Group meets four times a year, this is a group of customers who ensure customers’ views about Stockport Homes’ services are shared with the Stockport Council’s Member Committee, who
oversees Stockport Homes.
A Green Inspector is a volunteer responsible for carrying out checks on our green spaces when visited by our contractor.
What does the role involve?
- Carrying out greenspace site inspections every 2 weeks (6 visits per site each quarter)
- Checking the work meets the service standard
- Using simple maps to locate inspection sites
- Completing a short feedback form after each inspection
- Attending a quarterly feedback meeting (four times a year)
Requirements:
To be a Green Inspector, you need to be:
- Over the age of 18
- A Stockport Homes customer
- Interested in Grounds Maintenance – no experience required!
This role is voluntary, but in return for your contribution, you will receive a Love to Shop voucher worth up to £25.00 once you have completed your inspections.
How do I join?
If you’d like to join our Green Inspectors, you can apply through the form below:
Apply to join our Green Inspectors
For more information, or if you have any queries, you can contact our Customer Engagement Team at: [email protected]
What is Rainbow Roofs?
Rainbow Roofs supports LGBT+ customers in the North West in partnership with HouseProud.
We meet once a month and focused on raising the voices of LGBT+ customers and issues impacting them. We are a group focused on support, action and socialising.
We know how isolating it can feel when your Housing Association doesn’t recognise your pronouns, or doesn’t understand additional support you need as a member of the LGBT+ community.
That is why alongside our monthly meetings we also have ‘Rainbow Roofs Live’ an opportunity for members to meet in person, get to know each other and have a hot drink. These are held in different locations across the North West.
What do we do?
- Runs an annual joint conference with HouseProud.
- Investigates hate crime and its impact on LGBT+ people.
- Explores housing for older LGBT+ people.
- LGBT+ calendar of events.
- LGBT+ training for MSV colleagues.
- Conducted Life swaps to learn about different areas of the LGBT+ community.
- Spoken at multiple Housing Associations about stigma and lived experiences.
How can you join?
If you would like to find out more about the group of join one of our social events please email [email protected] we would love to have you!
