Priority Services Register

We value every customer and will always do our best to give you the highest standard of care and support.

We know that some customers may find it harder to manage their heating costs. This may be because of a disability, a health condition or difficult personal circumstances. These situations may be temporary or long-term.

If you live in one of SHG’s heat network homes and need extra support, you can join our Priority Services Register (PSR).

The PSR helps us understand when your personal circumstances mean you may need extra support. This allows us to adjust our services to better meet your needs.

As a responsible heat supplier, we are especially concerned about customers who may be at risk from the cold. This can include people in many different situations.

You should apply to join our Priority Services Register if you:

• Have reached State Pension age.

• Have a long-term health condition or disability.

• Rely on medical equipment in your home.

• Need support with your mental health.

• Have children under the age of 5 living at home.

• Need extra help for a short time. We know that life can be difficult at times. For example, you may have recently left hospital or be dealing with the loss of someone close to you. We can support you for as long as you need.