How satisfied are you?
We continually monitor our performance against Tenancy Satisfaction Measures and will be reporting them on a monthly basis. By monitoring customer satisfaction on an ongoing basis, we can react quickly to any changes in satisfaction and ensure we keep improving services to our customers.
Please see our year-to-date figures for November 2024.
92.7%
Target: No target | Stockport Homes
TP01 - Overall satisfaction
Proportion of respondents who report that they are satisfied with the overall service from their landlord.
84.72%
Target: No target | Repairs
TP02 - Satisfied with repairs service
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service.
84.5%
Target: No target | Repairs
TP03 - Satisfied with time taken for repair
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair.
90.72%
Target: No target | Home
TP04 - Satisfied home is well maintained
Proportion of respondents who report that they are satisfied that their home is well maintained.
93.03%
Target: No target | Home
TP05 - Satisfied home is safe
Proportion of respondents who report that they are satisfied that their home is safe.
91.04%
Target: No target | Stockport Homes
TP06 - Satisfied landlord listens
Proportion of respondents who report that they are satisfied that their landlord listens to tenants views and acts upon them.
93.49%
Target: No target | Stockport Homes
TP07 - Satisfied landlord keeps tenants informed
Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them.
95.14%
Target: No target | Stockport Homes
TP08 - Satisfied landlord treats tenants fairly
Proportion of respondents who report that they agree their landlord treats them fairly and with respect.
63.03%
Target: No figure | Complaints
TP09 - Satisfied with complaints handling
Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlords approach to complaints handling.
83.9%
Target: No target | Home
TP10 - Satisfied with communal areas
Proportion of residents with communal area who report that they are satisfied that their landlord keeps communal areas clean and well maintained.
92.41%
Target: No target | Neighbourhood
TP11 - Satisfied with landlords contribution to neighbourhood
Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood.
89.03%
Target: No target | ASB
TP12- Satisfied with approach to ASB
Proportion of respondents who report that they are satisfied with their landlord's approach to handling anti-social behaviour.
How are we performing?
Please see our year-to-date figures for November 2024 performance results.
100%
Target: 100% | Safety
BS01 - Gas safety checks
% of homes for which all required gas safety checks have been carried out.
100%
Target: 100% | Safety
BS02 - Fire Risk Assessments
% of homes for which all required Fire Risk Assessments have been carried out.
100%
Target: 100% | Safety
BS03 - Asbestos surveys
% of homes for which all required asbestos management surveys or re-inspections have been carried out.
100%
Target: 100% | Safety
BS04 - Legionella Risk Assessments
% of homes for which all required legionella risk assessments have been carried out.
97%
Target: 100% | Safety
BS05 - Lift safety checks
% of homes for which all communal passenger lift safety checks have been carried out.
79.1
Target: No target | ASB
NM01a - ASB cases open (per 1,000 homes)
Number of anti-social behaviour cases (including hate incidents) opened per 1,000 home, year to date.
1.66
Target: No target | ASB
NM01b - ASB hate crime cases (per 1,000 homes)
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes.
0%
Target: 0% | Home
RP01 - Homes that do not meet the Decent Homes Standard
Proportion of homes that do not meet the Decent Homes Standard.
99%
Target: 99.80% | Repairs
RP02a - Emergency repairs completed on time
Proportion of emergency responsive repairs completed within the landlord’s target timescale.
75%
Target: 88% | Repairs
RP02b - Non-emergency repairs completed on time
Proportion of non-emergency responsive repairs completed within the landlord’s target timescale.
25.4
Target: No target | Complaints
CH01a - Stage one complaints (per 1,000 homes)
Number of stage one complaints received per 1,000 homes.
6.2
Target: No target | Complaints
CH01b - Stage two complaints (per 1,000 homes)
Number of stage two complaints received per 1,000 homes (year to date).
97%
Target: 100% | Complaints
CH02a - Stage one complaints response times
Proportion of stage one complaints responded to within the HoS complaint handling code timescales.
100%
Target: 100% | Complaints
CH02b - Stage two complaints response times
Proportion of stage two complaints responded to within the HoS complaint handling code timescales.
All our performance information is open & transparent
If you have any questions or would like further information, please contact [email protected]