We value feedback from customers on the services we deliver, as it is a way of understanding where things can be improved.
An important part of that feedback is the Complaint Appeal Panel process. The Appeal Panel reviews complaints in cases where it has not been possible reach a resolution at an earlier stage.
Customers form part of that Panel and provide valuable insight into service delivery and options for reaching a complaint resolution.
Join the Panel
We are looking to expand membership of the Panel, and we would welcome expressions of interest from any customers, but particularly under-represented groups such as customers of Black, Asian, and Minority Ethnic (BAME) heritage, customers that are lesbian, gay, bi, or trans, and younger customers. You will receive training and guidance as part of the panel, but you will also bring your own experiences in social housing and Stockport Homes.
Peter, Customer Representative on the panel:
"After a small amount of training, which was not difficult, I became a panel member. We hear from the complainant and then work with a representative from Stockport Homes to determine a resolution for the case. This work is very interesting and very rewarding, and I find it a privilege to be involved with Stockport Homes in this way."
If you are interested in becoming involved, please email firstname.lastname@example.org or call 0161 474 2600.