Please see below 10 tops tips for keeping your home fire safe: 

  1. Fit smoke alarms on each floor level, keep them dust free and test them once a week. 
  2. Make a fire action plan so that everyone in your home knows how to escape in the event of a fire. Make sure that everyone can find keys for doors and windows easily. 
  3. Keep exits clear of obstructions so that people can make their escape. 
  4. Take care in the kitchen - accidents while cooking account for 59% of fires in the home. 
  5. Take extra care with hot cooking oil – consider buying an electric thermostatically controlled deep fat fryer if you don’t use one already. 
  6. Never leave lit candles unattended and ensure they are in a secure, non-flammable holder. 
  7. Dispose of cigarette ends carefully and never smoke in bed. 
  8. Don’t overload electrical sockets, especially when using multi-socket extensions. 
  9. Don’t leave the TV or other electrical appliances on standby. 
  10. Keep matches and lighters away from children. 
Candle - Fire Safety tips
  • Never leave a candle unattended and remember to extinguish it before you go to sleep

  • Make sure the candle is standing up straight and is firmly fixed in a proper holder so it can't fall over. Scented candles turn to liquid in order to release their fragrance, so always burn them in a suitable glass or metal container that will not leak the liquid and can withstand the heat from it

  • Always place candles on a heat resistant surface. Nightlights and tealights can melt plastic surfaces, such as the top of the TV and the side of a bath tub

  • Keep candles out of draughts, blowing curtains and sources of heat or direct sunlight

  • Always leave at least 10cm (four inches) between two candles and never place them under shelves or other surfaces

  • Extinguish candles before they burn into holders

  • Burn all candles well out of reach of children and pets

  • Always put candles out before you move them. Using a 'snuffer' or a spoon is safer than blowing them out, which can send sparks and hot wax flying

  • Consider an extra smoke alarm in the rooms where you burn candles

  • NEVER use outdoor candles indoors

  • NEVER lean across a candle - you could set your hair or clothes on fire

  • NEVER play with candles

Storing and charging electric bikes and scooters
  • Follow the manufacturer’s instructions for charging and storing your electric bike/scooter.
  • Fit smoke or heat detection in the room or garage where you charge or store your electric bike/scooter

  • Store electric bikes/scooters and their batteries in a cool place. Avoid excessively hot or cold places.

  • Follow manufacturer’s instructions for the storage and maintenance of lithium -ion batteries if they are not going to be used for extended periods of time.

  • Always use the manufacturer approved charger for the product.

  • Don’t overcharge and always unplug your charger when it’s finished charging.

  • Don’t leave batteries to charge while you are asleep or away from the home.

  • Don’t cover chargers or battery packs when charging. This could lead to overheating or fire.

  • Don’t charge batteries or store your electric bike/scooter near combustible or flammable materials. In the event of an electric bike/scooter or lithium-ion battery fire – do not attempt to extinguish the fire. Get out, stay out, call 999.

  • Avoid storing or charging e-bikes/scooters on escape routes or in communal areas where they could impede escape.

Fire Service call-outs

Did you know in 2020/21 the Fire Service attended:


Incidents at SHG properties


False alarms


Actual fires

428 £

The cost of one fire engine attending a false alarm

At a tower block the Fire Service will send a minimum of 4 or 5 engines.

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