Your Voice

We regularly share updates here about changes that we have made to how we deliver our services to you. These changes come from listening to you and utilising insights into the information that we capture to shape our decision-making.

Click on the links below to see recent consultations' results, feedback, and outcomes.

MySHG consultation you said, we did April 2026

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Rent and service charge feedback 2025/6

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Rent Service Charge Consultation

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CSP Report Heating Consultation

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Repairs Review 2024

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Web Chat Consultation You Said We Did

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Customer Communications Guide - you said, we did

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