Before you make a Universal Credit claim you will need an email address along with the following information to hand:  

  • Your name, address and phone number 
  • Details of your income and savings
  • Bank account details 
  • Childcare costs details (if applicable) 
  • Housing costs details (rent/mortgage costs and the name and address of your landlord/mortgage provider) 
  • Proof of Identity (such as your driving licence, passport or debit or credit card) 

Most people should claim Universal Credit online. If you cannot use digital services at all (for example due to disability) you can contact the Universal Credit helpline: 

Telephone: 0800 328 5644 Welsh language: 0800 328 1744 
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 
Textphone: 0800 328 1344 
Monday to Friday, 8am to 6pm 

Step by step guide to claiming Universal Credit online

Read our easy step-by-step guide to claiming Universal Credit online.

PDF 499Kb

View online

How to make an online claim for Universal Credit

Read our how to make an online claim for Universal Credit leaflet.

PDF 2099Kb

View online