Tailoring homes and services to meet your needs: We’ve committed to 10 guiding principles co-produced with customers

The principles have been produced following a Greater Manchester Housing Providers (GMHP) focus group which welcomed customers from across the region.

We were delighted that Ged, a customer from Stockport Homes, and Lauren from the Customer Engagement team were able to attend and represent us on the day.

Structured around real-life scenarios which highlighted the importance of taking steps to recognise personal circumstances, the session gathered insight and lived experience about how housing providers can do better in this area.

The findings have produced a set of guiding principles for organisations to work with as they move forward with their own plans, policies and systems.

Recommendations include recognising the importance of communication at every stage; investing in the correct systems and training; and developing a company culture where reasonable adjustments are every colleague’s business.

Please take a few minutes to read the full set of principles.

Ceris Esplen, Chair of the GMHP Customer Voice work group, said: “Gathering customer feedback around this was vital and a regional group welcoming people from different communities and organisations gave the opportunity to gather a wider breadth of opinion and experience.

“This was the first event of its kind we have organised, and it was a great success. The principles which have been produced from the session will help to give focus and direction to members as they grow their work in this area. We’d like to say a huge thank you to everyone involved.”