At Stockport Homes, we always want our communication to be clear, honest and easy to understand. That's why we've created a new Customer Communications Guide based on feedback from our customers.
You told us you'd like us to be more transparent, use plain language, provide updates more clearly, and make information available in ways that work for everyone. We've listened.
The guide sets out how we'll communicate with you across all channels – from letters and emails to social media, texts and leaflets. It includes our commitment to:
- Being open and transparent
- Using clear, jargon-free language
- Making information more accessible and inclusive
- Keeping you informed through the channels you prefer
- Use a friendly, respectful and human tone
This is part of our ongoing commitment to improving the way we communicate, and making sure customers feel informed, involved and included.
Take a look at the guide to see how we're listening and improving based on your feedback.
Customer Communications Guide