We're reviewing our Customer Charter to make sure it reflects what customers want and need from SHG's approach to customer service. We would really value your feedback to help shape any changes.
The Customer Charter sets out the standards of service we aim to provide and reflects the behaviours expected of our colleagues. We'd like to understand what these commitments mean to you in practice.
Before you give us your feedback, take a look at the latest version below:
SHG Customer Charter
Fill out the survey, and you could be added to our prize draw, where you could win a £25 Love2Shop voucher. Terms and conditions below.
*Terms and conditions apply:
- The prize draw is run by Stockport Homes Ltd.
- The prize draw is open to tenants aged 18 and over (Stockport Homes staff members are excluded from the draw).
- A maximum of one entry per individual is permitted.
- The prize draw is free to enter.
- The deadline for entries to the prize draw is Friday 2nd October, 9am
- The prize is one £25 voucher.
- The winners will be drawn at random.
- The prize is non-transferable, non-exchangeable and no cash alternatives will be offered.
- The winners will be notified after Friday 2nd October.
- Details of the winners can be obtained from Customer and Community Engagement Team or the Marketing and Communications Team.