Our Service Expectations are our commitment to you. They describe what you can expect when you use our services.
We have worked with customers to design the Service Expectations. We are committed to improving services and will regularly review these expectations to make sure they cover the things that matter to you most. The three key areas are Your Home, Your neighbourhood and Your Voice.
Every six months we update our progress on our performance against these expectations and the latest performance.
You can view our Service Expectations and Performance for October to March 2021
You can view our Service Expectations and Performance for April to September 2021
Visit the publications page to find out more about our services.