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You can also quickly access any online services, such as paying your rent or reporting a repair.

Service charges

We provide a number of additional services, which you will pay a charge for in addition to your rent. Services include (but are not limited to):

  • Grounds maintenance

    The service charge payable varies across tenancies, dependent upon the service delivered in the locality of your home. Services typically include:

    • grass cutting
    • shrub and hedge maintenance
    • weed control

    If you have any queries about grounds maintenance charges please contact your Area Housing Officer.

  • Caretaking service

    The Caretaking Service charge covers the services provided by caretakers across the Borough. They look after the communal parts of buildings, working to ensure areas are clean, safe and monitored. 

    For more information, please see the Caretaking page.

  • Building and window cleaning

    This charge covers the communal cleaning and window cleaning at all sheltered schemes and at 50 other developments throughout the Borough. 

    If you have any queries about building and window cleaning, please contact your Area Housing Officer.

  • Sheltered Scheme Support

    This allows you to live independently within your own home by offering you support 24 hours a day through a designated Scheme Manager. Back up is also provided by the Carecall Service.

    As part of the service you will have an individual support plan, and someone to turn to if you need a helping hand. 

    If you have any queries about Sheltered Scheme Support, please see the Sheltered Scheme page.

  • Carecall service

    This charge covers a monitoring and mobile warden response service 24 hours a day, 365 days a year. 

    Please visit the Carecall website for more information about the service.

Before introducing any new service charges, we will consult you and will give a minimum of four weeks notice before the charges start.

You can pay your service charges online.

If you are struggling to pay your service charges, visit the my money pages for help and advice.

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Page last reviewed 10/04/2020
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