Caretaking

Our Caretaking Services Team look after the communal spaces in our blocks, on behalf of nearly 4,000 customers.

Caretaking Team responsibilities
The Caretaking Team are responsible for the following
- keeping all communal corridors, stairwells, foyers and lifts clean and tidy
- litter picking the communal space outside your block
- keeping the bin areas clean and safe
- reporting bulky waste / fly tipping for removal and identifying perpetrators of this for recharge by the Housing Officer
- clearing hazardous items or waste and again identifying perpetrators of this for recharge by the Housing Officer
- reporting communal repairs and working with contractors to keep areas safe and clean
- management of the communal window cleaning contract (only at sites where customers pay a service charge for window cleaning)
Block and Area Caretaking Service Standards

You can see the Service Standards that the Caretaking Team work towards by viewing the Area Caretaking Service Standards and Block Caretaking Service Standards
Other key contacts
Other services that are not the responsibility of the Caretaking Team, but that you may find useful are listed below:
Caretaking emergency
The Caretaking Service operates during the core hours of 7.30am – 3.30pm, Monday to Friday. If you require emergency assistance with a caretaking issue outside of these hours, please call 0161 217 6016.

Examples of emergency caretaking issues are:
- removal of hazardous or biological waste which poses a serious risk
- removal (or securing) of fire hazards where possible
- emergency situations that require immediate cleaning, for example flood or fire

You can also view a copy of the customer handbook for more information about your tenancy and the services we provide.

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Caretaking