We understand that condensation and mould in your property is cause for concern. However, it can be prevented by heating and ventilating your home properly. To report any mould or condensation call 0161 217 6016, or fill out the online form below.

What is condensation?

Condensation is the process of air transforming into water droplets (moisture). It happens when air containing water, cools down when it encounters colder surfaces, such as walls or glass.

Why condensation occurs

In England, our autumns and winters are generally cold and wet. This significantly increases the moisture content of the air.   

Because of this, between October and March the symptoms of condensation in our properties increases. You may notice windows ‘fogging up’ and on some cold surfaces black mould spots appearing. This is what we refer to as condensation. The 4 main factors are:   

  • Too much moisture in the home  
  • Not enough ventilation  
  • Cold surfaces  
  • Inadequate heating/temperature   

Moisture is generated by everyday activities including breathing; the more people who live in the property, the more moisture created. This also applies to pets and particularly fish tanks.  

Preventing condensation

We have improved our homes by installing insulation in our roofs and walls, installing central heating systems and by fitting PVC double glazing. This helps to keep our properties warmer.    

However, it also means that any moisture present in the air in the property remains if there is insufficient ventilation. In some of our properties we have fitted extractor fans and / or positive pressure units (these are square boxes usually fitted on landings on the ceiling) which help to force air containing moisture outside.  

Top tips  

  • Open windows before you have a bath or shower to remove steam.  
  • Keep internal doors closed to ensure steam does not spread inside.  
  • Dry washing outside if possible. Otherwise, keep the window open in the drying room, the heating on and the door closed.  
  • Make sure your tumble dryer has a vent directly to the outside or is a modern condensing dryer.  
  • When cooking, make sure the extractor fans are on (if fitted) and windows open.   
  • Keep pan lids on and turn the heat down. Use the minimum amount of water when cooking vegetables.  
  • Never use bottled gas heaters. These produce massive amounts of moisture and can also produce Carbon monoxide that can kill.  
  • Do not block up wall or window vents.  
  • Never turn off passive ventilation units. These are designed to run constantly and only cost around a penny a day to operate.  
Dealing with condensation and mould

You can help control the environment you live in to help reduce the amount of moisture in the air.   

  • If condensation forms on walls or windows, wipe off the excess moisture.  
  • If you see black mould, you should not leave it. Spray the affected areas with an anti-fungicidal spray and wipe it off (this may need to be repeated).  
  • Leave windows on their trickle vent setting to allow airflow, which helps eliminate build-up of condensation.  
  • Keep rooms heated. This will stop the air from condensing. The government recommend your rooms are heated to a temperature of between 18 and 21 degrees.  
Report any defects that could lead to damp or mould

Please regularly check your home and report any issues to us immediately before defects cause serious problems, such as:

  • Leaks in the roof, gutter, rain water pipes or internal pipes 
  • Missing roof tiles or damaged flat roof coverings 
  • Rotten windowsills 
  • Blocked guttering or blocked or missing air bricks 
  • Crumbling or cracking brickwork or chimneystacks 
Report any signs of damp, mould, or condensation

If you spot any signs of damp, mould or condensation please contact us straight away and we will arrange a visit to your home: 

  • Condensation - areas of moisture on windows or in places where there is little air, for example in corners or behind beds Rising damp - often visible at a low level on the ground floor walls or on solid floors. Look out for tidemarks
  • Mould - black patches in areas where there is little air
  • Water penetration - around window or door frames or guttering
  • Leaks - water coming from a burst or cracked pipe or defective seal 


Please report any repairs needed to your home straight away to prevent damp and mould issues by: 

Filling in the online form here.

Calling us on 0161 217 6016 

A guide to dealing with mould and condensation

Read our guide to dealing with mould and condensation.

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Damp, mould and / or Condensation report form

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