We want to encourage and support you to get involved, to make it as easy as possible for you to do that in a way that meets your needs, and to keep you informed about how your involvement has shaped and improved what we do.

We aim to be inclusive and accessible to all of our customers and offer a variety of ways to keep you informed about how we are doing, to share your feedback with us, or to be involved in more depth through collaborating and decision-making opportunities.

We offer a wide variety of ways for customers to give us their feedback or get involved in more depth and decision making.

Keeping you informed

Stockport at home Customer newsletter

The customer newsletter is sent to all tenants three times a year. The newsletter is jam packed with useful information, good news stories, community activities, and service updates. If you are a My Online user, you can go paperless and receive your newsletter electronically by email.

Annual Report to Customers

Our Annual Report is designed to give you a sense of how we are doing and the opportunity to use that knowledge to challenge us. Tenants are consulted on the content and format of the report to ensure the information is presented clearly.

Stockport Homes Website and ‘My Online’

Visit our website at www.stockporthomes.org at any time to access a wide range of information about our services, news, and to access online services through ‘My Online’ where you can report and check repairs, apply for and bid on a property, view your rent account and make a payment. All available 24/7 from the comfort of your own home. 

Stockport Homes Social Media Channels

For all the latest news and information follow us on Facebook, Twitter and Linkedin

Have your voice heard

We offer a wide range of ways for you to let us know your views and to influence and shape the services we provide. These include feedback and satisfaction surveys, focus groups, hot-topic hackathons, pop-up consultations, and community group meetings and events.

Engagement Online – coming soon!

Look out for more information on our new ways to get involved from the comfort of your own home whenever you choose! Customers will be able to sign up to share views, raise important issues, take part in surveys and comment on topics that are of interest, receive regular feedback and updates on what’s happening and check for upcoming events.

Houseproud Rainbow Roofs LGBT+ Customer Forum

Stockport Homes is committed to celebrating diversity and promoting inclusion and equality within the organisation and the communities we serve. We are pleased to work in partnership with Houseproud, an organisation which aims to empower social housing providers to improve services for LGBT+ residents. The Rainbow Roofs Customer Forum brings together customers from housing providers across the North West each month. We’d love to hear from you if you’d be interested in representing Stockport Homes at the forum.

Customer Inspectors

Customer Inspectors work with us to carry out real time checks on how our services are performing and identify where things can be improved. Customers can carry out site visits, information reviews and mystery shopping. Lots of activities can be done from home in your own time. If you are particularly passionate about a service, this is a great way to learn more about how it works and identify ways to continuously improve. 

Community groups and projects

Our Customer Engagement Officers can work with you to help to get community groups, projects, and activities up and running and to bring your ideas to life. Our Officers have a wide range of skills and knowledge to support you, from Committee skills and Constitutions to project planning, account keeping and marketing. We can help you with all you need to know to get up and running.

Community Fund Customer Panel

The Community Fund Panel are a small group of customers that decide how our Community Fund is spent. The panel review applications to the fund and agree which applications meet the criteria. For more information on the Community Fund or the Customer Panel you can email us at community.fund@stockporthomes.org or ring us on 0161 218 1091. We have a dedicated Funding Officer who can offer a wealth of support and advice on funders, bids and applications.

Customer Scrutiny Panel

The Customer Scrutiny Panel (CSP) is a group of customers who review and challenge how we are performing and delivering services. The CSP choose which service areas they want to examine and have access to whatever information they need to carry out detailed examinations and make a judgement of how that service is performing. The CSP make recommendations directly to the Board and monitor improvements as a result of their review. If you have a little more time to give becoming a CSP member is a great way to meet new people and develop new skills.

Complaints Appeals Panel

We have two stages for investigating customer complaints. At Stage 1, a complaint is dealt with by the relevant Officer or Service Manager. At Stage 2, if a customer is unhappy with the result and can present additional information which may change the outcome, a request to have a complaint heard by an Appeal Panel can be made. The Appeals Panel is made up of a Head of Service and two independent trained customers.  If you’d be interested in joining the Panel please let us know.

Customer Monitoring Group

The Customer Monitoring Group meets four times a year to make sure that customers’ views about Stockport Homes’ services are shared with Stockport Council’s Member Committee. The group reviews reports relating to the performance of the organisation and its finances, making sure that customers are involved with decisions from start to finish.

Joining the Customer Monitoring Group can provide you with the opportunity to gain the skills you need to move up the career ladder, or to help you with your search for employment. It’s interesting work and makes a valuable contribution to Stockport Homes by ensuring our customers are involved at every level.

Customer Board Members

The Board of Directors are responsible for managing Stockport Homes, meaning that they set the strategic direction of the company and monitor our performance. Alongside this they set our budgets and approve strategies.

We welcome applications to join the Board at any time, from customers or other people who would like to contribute to what we are doing. We aim to achieve a Board that is representative of the communities we serve and therefore applications are particularly welcomed from people from ethnically diverse communities as well as all other members of the community. If there are no vacancies when you apply, we will keep your details and let you know when a vacancy does become available.

You said, we did

Your feedback is important to us.

We regularly share updates here about changes that we have made to how we deliver our services to you. These changes come from listening to you and utilising insights into the information that we capture to shape our decision making.

Click on the links below to see the results, feedback and outcomes from recent consultations.

Stockport Homes website feedback (Feb 2022)

Customer roadshow 2020 (fire safety)

Stockport Homes website Nov 2020

Learning and improving from complaints

Renewable energy Dec 2021

Rent and service charges

GMHP Tenant Voice Survey 2021

Customer roadshow (building safety)

ASB review

Decorating Voucher

Heating Consultation

Temporary Accommodation

For more information or a chat about any of our involvement opportunities please contact our Customer Engagement Team on 0161 218 1091 or email customer.engagement@stockporthomes.org

Scrutiny wooden block wording

Customer Scrutiny Panel

The Customer Scrutiny Panel (CSP) is a group of customers who review and challenge how we are performing and delivering services.

Customer Voice form