The next phase in the Homes at the Heart campaign – a partnership between the NFA, National Housing Federation, Crisis, CIH and ARCH – launches six weeks of action highlighting why homes should be at the heart of recovery and why the increase in support for social housing is needed.
The six ‘week of action’ themes are:
Homes at the Heart of –
- A stronger economy (3-7 Aug)
- Making ends meet (10-14 Aug)
- Living well (24-28 Aug)
- A greener economy (7-11 Sept)
- Settled futures (21-25 Sept)
- Prosperous communities (28 Sept-2 Oct)
Find out more from National Housing Federation’s page
During the next weeks, we will be sharing case studies, blog posts and statistics from the different teams at SHG. We will be sharing them here on our web page and on our social media – so please keep an eye out for our posts with #HomesAtTheHeart.
The first week, with the theme of ‘A stronger economy’ will highlight the amazing work and the holistic and sustainable service that our employment support team offers to people in Stockport, often for the most vulnerable people. Read more about how our employment team has been busy providing people in Stockport with advice and guidance on getting back into work, with the service quickly adapting to the current situation. In the blog, our Employment Creation Officer Ian tells about how the way we deliver our employment service has changed in the last months.
The second week, with the theme of 'Making Ends Meet' will put focus on the valuable work that our Customer Finance Team offers to our customers. The Customer Finance Team has seen a huge increase in demand from tenants needing advice and support during a time of such uncertainty. Since the start of the pandemic the Customer Finance team has answered over 13,100 incoming telephone calls from customers, made 19,500 attempts to contact customers by telephone and sent around 11,000 texts and 8000 emails to encourage contact. Read more in the case study below.
The third week focuses on how homes are at the heart of 'Living Well'. Our Independent Living Team supports older people to live independently and they went the extra mile during the Covid-19 stay safe restrictions. The Independent Living team completes up to 700 regular welfare calls per week to our older customers in our specialist accommodation. The Carecall team has also been busy checking up on all of their customers. Read more in the case study below.
The fourth week, with a theme of 'A Greener Country' puts a focus on our Energy Advice Team. Although Covid has brought difficult and uncertain times, our Energy Advice Team has been busy helping our customers to get the right energy advice and help when they need it. Between April and August, the Energy Advice Team contacted 600 of our biomass prepayment customers and had 216 referrals, making the total savings of £32,925 for our customers. Read more below.
The fifth week focuses on 'Settled Futures'. Read how, for the most part it has remained business as usual for the Housing Options and Temporary Accommodation teams who have continued to ensure providing wraparound support for our customers, which on the forefront of everything we do. The Housing Options team quickly adapted to offering their service remotely and carrying out telephone appointments and mediation to support hundreds of customers who have experienced hardships during these unprecedented times, whilst our Rough Sleeper Outreach team have been supporting those who are living on the streets and have been reluctant to accept help previously.
It has been a strange few months, but it has been business as usual for Shared Ownership Sales. The team has been working hard to virtually sell our homes and arrange completions on existing sales. In one sense, it has made our service better by encouraging us to look at how we can provide a better online service to our customers in the future. We are arranging virtual tours of our available homes and we have started an Instagram page to show case our developments. Read more from the case study below.