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You can also quickly access any online services, such as paying your rent or reporting a repair.

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Get involved

Customer Voice and Influence Opportunities

Your views and opinions have a big impact on the work that we do. Giving us your feedback and sharing your thoughts, ideas and suggestions with us helps us to continuously improve how we provide our services to you and in shaping the future of Stockport Homes.

We want to encourage and support you to get involved, to make it as easy as possible for you to do that in a way that meets your needs, and to keep you informed about how your involvement has shaped and improved what we do.

We aim to be inclusive and accessible to all of our customers and offer a variety of ways to keep you informed about how we are doing, to share your feedback with us, or to be involved in more depth through collaborating and decision-making opportunities.

We offer a wide variety of ways for customers to give us their feedback or get involved in more depth and decision making. Click here to see our offer.

Supporting You

We can offer support to help you to get involved. This could include developing new skills through our learning and training events, providing coaching and mentoring for our Customer Scrutiny and Customer Board Members, providing information in accessible formats or ensuring an activity we offer is inclusive of your own requirements.
Everyone is welcome, and we are here to help if you need it.

We can also offer financial support to cover some of the costs of getting involved, such as transport to meetings.

For more information or a chat about any of our involvement opportunities please contact our Customer Engagement Team on 0161 218 1091 or email customer.engagement@stockporthomes.org

  • Keeping You Informed

    Stockport@Home Customer newsletter

    The customer newsletter is sent to all tenants three times a year. The newsletter is jam packed with useful information, good news stories, community activities, and service updates. If you are a My Online user, you can go paperless and receive your newsletter electronically by email.

    Annual Report to Customers

    Our Annual Report is designed to give you a sense of how we are doing and the opportunity to use that knowledge to challenge us. Tenants are consulted on the content and format of the report to ensure the information is presented clearly.

    Stockport Homes Website and ‘My Online’

    Visit our website at www.stockporthomes.org at any time to access a wide range of information about our services, news, and to access online services through ‘My Online’ where you can report and check repairs, apply for and bid on a property, view your rent account and make a payment. All available 24/7 from the comfort of your own home. 

    Stockport Homes Social Media Channels

    For all the latest news and information follow us on Facebook, Twitter, Instagram and Linkedin.

  • Have Your Voice Heard

    We offer a wide range of ways for you to let us know your views and to influence and shape the services we provide. These include feedback and satisfaction surveys, focus groups, hot-topic hackathons, pop-up consultations, and community group meetings and events.

    Engagement Online – coming soon!

    Look out for more information on our new ways to get involved from the comfort of your own home whenever you choose! Customers will be able to sign up to share views, raise important issues, take part in surveys and comment on topics that are of interest, receive regular feedback and updates on what’s happening and check for upcoming events.

    Building Safety High Rise Living Tenants’ Forum

    This Forum is for customers living in our high-rise blocks. The forum enables conversation and collaboration between our staff team and residents on our Building Safety Strategy.

    Houseproud Rainbow Roofs LGBT+ Customer Forum

    Stockport Homes is committed to celebrating diversity and promoting inclusion and equality within the organisation and the communities we serve. We are pleased to work in partnership with Houseproud, an organisation which aims to empower social housing providers to improve services for LGBT+ residents. The Rainbow Roofs Customer Forum brings together customers from housing providers across the North West each month. We’d love to hear from you if you’d be interested in representing Stockport Homes at the forum.

    Customer Inspectors

    Customer Inspectors work with us to carry out real time checks on how our services are performing and identify where things can be improved. Customers can carry out site visits, information reviews and mystery shopping. Lots of activities can be done from home in your own time. If you are particularly passionate about a service, this is a great way to learn more about how it works and identify ways to continuously improve. 

    Community groups and projects

    Our Customer Engagement Officers can work with you to help to get community groups, projects, and activities up and running and to bring your ideas to life. Our Officers have a wide range of skills and knowledge to support you, from Committee skills and Constitutions to project planning, account keeping and marketing. We can help you with all you need to know to get up and running.

    Community Fund Customer Panel

    The Community Fund Panel are a small group of customers that decide how our Community Fund is spent. The panel review applications to the fund and agree which applications meet the criteria. For more information on the Community Fund or the Customer Panel you can email us at community.fund@stockporthomes.org or ring us on 0161 218 1091. We have a dedicated Funding Officer who can offer a wealth of support and advice on funders, bids and applications.

    Customer Scrutiny Panel

    The Customer Scrutiny Panel (CSP) is a group of customers who review and challenge how we are performing and delivering services. The CSP choose which service areas they want to examine and have access to whatever information they need to carry out detailed examinations and make a judgement of how that service is performing. The CSP make recommendations directly to the Board and monitor improvements as a result of their review. If you have a little more time to give becoming a CSP member is a great way to meet new people and develop new skills.

    Complaints Appeals Panel

    We have two stages for investigating customer complaints. At Stage 1, a complaint is dealt with by the relevant Officer or Service Manager. At Stage 2, if a customer is unhappy with the result and can present additional information which may change the outcome, a request to have a complaint heard by an Appeal Panel can be made. The Appeals Panel is made up of a Head of Service and two independent trained customers.  If you’d be interested in joining the Panel please let us know.

    Customer Monitoring Group

    The Customer Monitoring Group meets four times a year to make sure that customers’ views about Stockport Homes’ services are shared with Stockport Council’s Member Committee. The group reviews reports relating to the performance of the organisation and its finances, making sure that customers are involved with decisions from start to finish.

    Joining the Customer Monitoring Group can provide you with the opportunity to gain the skills you need to move up the career ladder, or to help you with your search for employment. It’s interesting work and makes a valuable contribution to Stockport Homes by ensuring our customers are involved at every level.

    Customer Board Members

    The Board of Directors are responsible for managing Stockport Homes, meaning that they set the strategic direction of the company and monitor our performance. Alongside this they set our budgets and approve strategies.

    We welcome applications to join the Board at any time, from customers or other people who would like to contribute to what we are doing. We aim to achieve a Board that is representative of the communities we serve and therefore applications are particularly welcomed from people from ethnically diverse communities as well as all other members of the community. If there are no vacancies when you apply, we will keep your details and let you know when a vacancy does become available.

     

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Page last reviewed 22/02/2021