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Energy advice

Do you have high energy bills, are not sure you’re on the best tariff or you are running up fuel debt? If so, our Energy Solutions Advisors may be able to help you.  

Our Energy Solutions Advisors can provide you with free home energy advice. We have already helped over 2,000 customers, and we can help with:  

  • Fuel debt advice
  • Impartial information on best energy tariffs
  • Help you make the best use of energy in your home
  • Help understanding energy bills; and
  • Help you with heating systems and controls  


For customer news click here.

We can also offer help to you with:   

  • Warm Home Discount

    The Warm Home Discount Scheme is a government initiative that gives some low-income households a £140 discount on their electricity bill.

    It's a one-off discount administered by your energy supplier providing your energy supplier participates in the scheme. It is not a cash payment but comes as a reduction in your bill or as a top up if you have a prepayment meter.

    If you get the Guarantee Credit element of Pension Credit this is known as the ‘Core Group’

    • You’ll receive a letter between October and December 2021 telling you how to get the discount if you qualify and you’ll receive it automatically.
    • Your letter will say if you need to call a helpline by 28 February 2022 to confirm your details.
    • Your electricity supplier will apply the discount to your bill by 31 March 2022.

    If you’re on a low income and do not get the Guarantee Credit element of Pension Credit – this is the ‘Broader Group’

    • You will need to apply each year
    • Criteria to apply varies between each supplier, you usually qualify if:
      • You receive means tested benefits or are on a low income

    I do not get it automatically, how do I apply?

    The scheme opens once a year and is based on a first come first served basis. Electricity suppliers are starting to open their schemes now, most suppliers will open applications in Autumn so check with your supplier online to see if you’re eligible.

    The easiest way to apply is on your supplier’s website please see links below to all the suppliers that are part of the warm home discount.

    If I am successful when will I receive it?

    You will receive it by 31st March 2022. It will be credited to your electricity account automatically or if you have a prepayment meter, you will receive a voucher in the post.

    I need help with my application.

    If you require help with your application or have any questions about the Warm Home Discount: get in touch 0161 218 1838 or

    *The scheme does not affect your entitlement to either the Winter Fuel Payment or the Cold Weather Payment

    Energy Suppliers participating in the Warm Home Discount Scheme 2021/22:

    Open for applications:

    Avro Energy – Octopus Energy have taken on Avro customers since the company went bust on 26/09/21. You will be contacted by Octopus when your account has been transferred. As soon as you have your Octopus account number you will be able to apply with Octopus for the Warm Home Discount.

    Bulb (If you do not have an online account, call them on 0300 303 0635)


    EON Next - applications via online account. If you are not online call EON Next on 0808 501 5200 to submit an application

    Lumo (Now part of Ovo)

    Npower (Now part of EON Next)

    OVO Energy

    Peoples Energy – British Gas have taken on Peoples Energy customers since the company went bust on 19/09/21.  You will be contacted by British Gas when your account has been transferred. As soon as you have your British account number you will be able to apply with British Gas for the Warm Home Discount.  Even if you have already applied with Peoples Energy we recommend you apply again through British Gas.

    Powershop (now part of EON Next)

    Sainsburys Energy

    Shell Energy



    Closed for applications:


    British Gas

    British Gas Evolve

    Coop Energy (Now part of Octopus Energy)

    E Energy

    EDF Energy

    Green Network Energy (Now part of EDF)

    Green Star Energy (Now part of Shell Energy)

    isupply (now part of EDF)

    M&S Energy (Now part of Octopus Energy)

    Octopus Energy (If you do not have an online account, call them on 0808 164 1088)

    Pure Planet

    Scottish Power

    Spark (Now part of SSE)



    Utility Warehouse








  • Priority Service Register

    Available to you if you are of pensionable age, have a disability, hearing or visual impairment or have a short or long term health issue. Suppliers can provide extra support such as large print or quicker response if there is ever a power cut in your area. 

  • Charis Grant

    Are a trust fund, anyone can apply to them if they are in financial hardship, and struggling to pay back arrears on their gas and electric. Once the application is complete it is reviewed by the trust board and if successful the applicant may be awarded part on full payment towards their arrears. All applications are based on an individual basis.

    If you are interested, please contact us to arrange a home visit on 0161 474 4062 or email


We welcome your feedback on our service, please complete the form below.

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Should you require any further information regarding this form, or you would like to discuss a matter from your advice visit, please contact us on 0161 474 4062.

Use of information Stockport Homes strives to provide excellent customer service. To achieve this, and further improve our services, we occasionally ask for feedback on your experience as a customer. Stockport Homes has a legitimate interest in seeking this information and it would be greatly appreciated. The data will not be shared with any other companies / agencies and will be stored in line with Stockport Homes’ retention policies.

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Page last reviewed 23/12/2019
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