The Warm Home Discount Scheme is a government initiative that gives some low-income households a £140 discount on their electricity bill.
It's a one-off discount administered by your energy supplier providing your energy supplier participates in the scheme. It is not a cash payment but comes as a reduction in your bill or as a top up if you have a prepayment meter.
If you get the Guarantee Credit element of Pension Credit this is known as the ‘Core Group’
- You’ll receive a letter between October and December 2021 telling you how to get the discount if you qualify and you’ll receive it automatically.
- Your letter will say if you need to call a helpline by 28 February 2022 to confirm your details.
- Your electricity supplier will apply the discount to your bill by 31 March 2022.
If you’re on a low income and do not get the Guarantee Credit element of Pension Credit – this is the ‘Broader Group’
- You will need to apply each year
- Criteria to apply varies between each supplier, you usually qualify if:
- You receive means tested benefits or are on a low income
I do not get it automatically, how do I apply?
The scheme opens once a year and is based on a first come first served basis. Electricity suppliers are starting to open their schemes now, most suppliers will open applications in Autumn so check with your supplier online to see if you’re eligible.
The easiest way to apply is on your supplier’s website please see links below to all the suppliers that are part of the warm home discount.
If I am successful when will I receive it?
You will receive it by 31st March 2022. It will be credited to your electricity account automatically or if you have a prepayment meter, you will receive a voucher in the post.
I need help with my application.
If you require help with your application or have any questions about the Warm Home Discount: get in touch 0161 218 1838 or firstname.lastname@example.org
*The scheme does not affect your entitlement to either the Winter Fuel Payment or the Cold Weather Payment
Energy Suppliers participating in the Warm Home Discount Scheme 2021/22:
Open for applications:
Avro Energy – Octopus Energy have taken on Avro customers since the company went bust on 26/09/21. You will be contacted by Octopus when your account has been transferred. As soon as you have your Octopus account number you will be able to apply with Octopus for the Warm Home Discount.
Bulb (If you do not have an online account, call them on 0300 303 0635)
EON Next - applications via online account. If you are not online call EON Next on 0808 501 5200 to submit an application
Lumo (Now part of Ovo)
Npower (Now part of EON Next)
Peoples Energy – British Gas have taken on Peoples Energy customers since the company went bust on 19/09/21. You will be contacted by British Gas when your account has been transferred. As soon as you have your British account number you will be able to apply with British Gas for the Warm Home Discount. Even if you have already applied with Peoples Energy we recommend you apply again through British Gas.
Powershop (now part of EON Next)
Closed for applications:
British Gas Evolve
Coop Energy (Now part of Octopus Energy)
Green Network Energy (Now part of EDF)
Green Star Energy (Now part of Shell Energy)
isupply (now part of EDF)
M&S Energy (Now part of Octopus Energy)
Octopus Energy (If you do not have an online account, call them on 0808 164 1088)
Spark (Now part of SSE)