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Service Standards

Our Service Standards are our commitment to you. The standards describe what you can expect when you use our services. They also explain how we check that we are meeting these standards.

We have worked with customers to design the Service Standards. We are committed to improving services and will regularly review these standards to make sure they cover the things that matter to you most.

You can read our Service Expectations here.

Visit the publications page to find out more about our services.



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Page last reviewed 20/08/2020