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Service Standards

Our Service Standards are our commitment to you. The standards describe what you can expect when you use our services. They also explain how we check that we are meeting these standards.

We have worked with customers to design the Service Standards. We are committed to improving services and will regularly review these standards to make sure they cover the things that matter to you most.

You can read our Service Standards here.

You can find the latest Service Standards results for 2017/18 here.


Your views

We are working with customers to update our service standards to make them more reflective of what matters most to customers.

To assist please can you fill in the survey at this link.


Visit the publications page to find out more about our services.



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Page last reviewed 02/01/2020