Our Service Standards are our commitment to you. The standards describe what you can expect when you use our services. They also explain how we check that we are meeting these standards.
We have worked with customers to design the Service Standards. We are committed to improving services and will regularly review these standards to make sure they cover the things that matter to you most.
Please complete the service standards survey to let us know how you think we are performing.
Download our Service Standards (PDF, 3.53MB)
Visit the publications page to find out more about our services.