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Member enquiry update

A total of 32 enquiries were received from members in September 2018 and all were responded to in less than ten working days.

More than a third of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

The largest number of enquiries was received for the Brinnington & Central ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall North had the largest number (25 enquiries per 100 properties managed) although it’s worth noting there are only four occupied properties in this ward.

If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

 

  • August 2018

    A total of 50 enquiries were received from members in August 2018 and all were responded to in less than ten working days. 

    Almost a third of enquiries related to the Homechoice and Housing Options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington & Central ward (11 enquiries). When cases are considered as a proportion of properties managed in each ward, Bredbury Green and Romiley had the largest number (0.70 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • July 2018

    A total of 52 enquiries were received from members in July 2018 and all except two were responded to in less than ten working days.

    Enquiries relate to a range of services, one example being the Adaptations & Older Persons Support Team. The adaptations service manage applications for rehousing to partially/fully adapted properties and requests for adaptations to current homes irrespective of tenure. Enquiries relate to the position on the waiting list for specialist wheelchair accessible properties, points awarded relating to medical need and requests for removal of adaptations from new tenants.

    The largest number of enquiries was received for the Brinnington & Central ward (9 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.09 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • June 2018

    A total of 38 enquiries were received from members in June 2018 and all were responded to in less than ten working days. 

    More than a third of enquiries related to the Homechoice and housing options team. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. 

    Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington & Central ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Cheadle Hulme South had the largest number (0.92 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 474 2600 or e-mail at matthew.love@stockporthomes.org

  • May 2018

    A total of 55 enquiries were received from members in May 2018 and all were responded to in less than ten working days.

    Almost 30 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington & Central ward (17 enquiries). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.06 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 474 2600 or e-mail at matthew.love@stockporthomes.org

  • April 2018

    A total of 26 enquiries were received from members in April 2018 and all except two were responded to in less than ten working days. 

    Almost 12 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington & Central ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Cheadle & Gatley had the largest number (0.57 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • March 2018

    A total of 34 enquiries were received from members in March 2018 and all were responded to in less than 10 working days.

    Almost half of enquiries related to the Homechoice and housing options team. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available.  Additional support can be provided to customers during the application process where a need is identified.   

    The largest number of enquiries was received for the Brinnington & Central ward (7 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.10 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

     

  • February 2018

    A total of 46 enquiries were received from members in February 2018 and all except one were responded to in less than 10 working days.

    More than a quarter related to the repairs team. Customers are able to report a repair to the contact centre via telephone, email or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington and Central ward (14 enquiries). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (2.15 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • January 2018

    A total of 40 enquiries were received from members in January 2018 and all were responded to in less than ten working days.

    More than a quarter of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Edgeley and Cheadle Heath ward (seven enquiries). When cases are considered as a proportion of properties managed in each ward, Hazel Grove had the largest number (1.55 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • December 2017

    A total of 37 enquiries were received from members in December 2017 and all except two were responded to in less than 10working days.

    Enquiries relate to a range of services, one example being the Adaptations and Older Persons Support Team. The adaptations service manage applications for rehousing to partially / fully adapted properties and requests for adaptations to current homes irrespective of tenure. Enquiries relate to the position on the waiting list for specialist wheelchair accessible properties, points awarded relating to medical need and requests for removal of adaptations from new tenants.

    The largest number of enquiries was received for the Brinngton and Central ward (12 enquiries). When cases are considered as a proportion of properties managed in each ward, Heatons South had the largest number (1.49 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • November 2017

    A total of 37 enquiries were received from members in November 2017. All enquiries except one were responded to in less than 10 working days.

    Four enquiries were responded to by the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington and Central ward (11 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (2.17 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • October 2017

    A total of 44 enquiries were received from members in October 2017. All enquiries except one were responded to in less than ten working days.

    Almost a third of enquiries related to the homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available.

    Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Brinnington and Central ward (18 enquiries). When cases are considered as a proportion of properties managed in each ward, Reddish North had the largest number (0.83 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • September 2017

    A total of 29 enquiries were received from members in September 2017. All enquiries except one were responded to in less than ten working days.

    Three enquiries related to the adaptations and older persons support team. The adaptations service manage applications for rehousing to partially/fully adapted properties and requests for adaptations to current homes irrespective of tenure. Enquiries relate to the position on the waiting list for specialist wheelchair accessible properties, points awarded relating to medical need and requests for removal of adaptations from new tenants.

    The largest number of enquiries was received for the Brinnington and Central ward (12 enquiries). When cases are considered as a proportion of properties managed in each ward, Reddish South had the largest number (0.64 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • August 2017

    A total of 46 enquiries were received from members in August 2017. All enquiries except one were responded to in less than 10 working days. 

    More than ten per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, email or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington and Central ward (13 enquiries). When cases are considered as a proportion of properties managed in each ward, Heatons South had the largest number (1.47 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • July 2017

    A total of 46 enquiries were received from members in July 2017. All enquiries were responded to in less than 10 working days. 

    Almost 40 per cent of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington and Central ward (nine enquiries). When cases are considered as a proportion of properties managed in each ward, Heatons South had the largest number (1.47 enquiries per 100 properties managed). 

  • June 2017

    A total of 48 enquiries were received from members in June 2017. All enquiries were responded to in less than 10 working days. 

    More than 10 per cent of enquiries related to the adaptations and older persons support team. The adaptations service manage applications for rehousing to partially / fully adapted properties and requests for adaptations to current homes irrespective of tenure. Enquiries relate to the position on the waiting list for specialist wheelchair accessible properties, points awarded relating to medical need and requests for removal of adaptations from new tenants.

    The largest number of enquiries was received for the Brinnington and Central ward (nine enquiries). When cases are considered as a proportion of properties managed in each ward, Cheadle and Gatley had the largest number (1.12 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • May 2017

    A total of 46 enquiries were received from members in May 2017. All enquiries were responded to in less than 10 working days. 

    Almost 40 per cent of enquiries related to the homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington & Central ward (nine enquiries). When cases are considered as a proportion of properties managed in each ward, Cheadle and Gatley had the largest number (1.97 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • April 2017

    A total of 36 enquiries were received from members in April 2017. All enquiries were responded to in less than ten working days.

    Almost a quarter of enquiries were responded to by the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington and Central ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.10 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • March 2017

    A total of 40 enquiries were received from members in March 2017. All enquiries were responded to in less than 10 working days.

    37.5 per cent of enquiries related to the Homechoice and Housing Options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Brinnington and Central ward (13 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (2.17 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • February 2017

    A total of 44 enquiries were received from members in February 2017. All enquiries except one were responded to in less than ten working days.

    27 per cent of enquiries were responded to by the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington and Central ward (17 enquiries). When cases are considered as a proportion of properties managed in each ward, Heald Green had the largest number (1.09 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

 

 

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Page last reviewed 14/11/2018