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Member enquiry update

A total of 59 enquiries were received from members in October 2019 and all except one were responded to in less than ten working days.

More than 15 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

The largest number of enquiries were received for the Brinnington & Central ward (20 enquiries). When cases are considered as a proportion of properties managed in each ward, Reddish South had the largest number (1.31 enquiries per 100 properties managed).

If you would like to find out more about the services provided by Stockport Homes Group, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

 

 

  • September 2019

    A total of 42 enquiries were received from members in September 2019 and all were responded to in less than ten working days. 

    Almost a quarter of enquiries related to the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries were received for the Brinnington & Central ward (12 enquiries). When cases are considered as a proportion of properties managed in each ward, Reddish North had the largest number (1.00 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes Group, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • A total of 39 enquiries were received from members in August 2019 and all except two were responded to in less than ten working days. 

    More than a quarter related to the allocations and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries were received for the Brinnington & Central ward, Reddish North ward and Davenport & Cale Green ward (six enquiries each). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.06 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes Group, or if you have any questions, please contact Matthew Love, Customer Feedback Officer on 0161 474 2600 or email matthew.love@stockporthomes.org

  • July 2019

    A total of 40 enquiries were received from members in July 2019 and all except two were responded to in less than ten working days.

    More than a quarter related to the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington & Central ward (nine enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall North had the largest number (25 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or email matthew.love@stockporthomes.org

  • June 2019

    A total of 27 enquiries were received from members in June 2019 and all were responded to in less than ten working days. 

    More than half of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington & Central ward (10 enquiries). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.08 enquiries per 100 properties managed). 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or email at matthew.love@stockporthomes.org

     

  • May 2019

    A total of 36 enquiries were received from members in May 2019 and all except one were responded to in less than ten working days.

    A quarter of enquiries related to the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly.

    The largest number of enquiries was received for the Brinnington & Central ward (10 enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall North also had the largest number (25 enquiries per 100 properties managed). It’s worth noting there are only 4 properties in Bramhall North.

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • April 2019

    A total of 37 enquiries were received from members in April 2019 and all were responded to in less than ten working days.

    Enquiries relate to a range of services, one example being the Adaptations & Older Persons Support Team. The adaptations service manage applications for rehousing to partially/fully adapted properties and requests for adaptations to current homes irrespective of tenure. Enquiries relate to the position on the waiting list for specialist wheelchair accessible properties, points awarded relating to medical need and requests for removal of adaptations from new tenants.

    The largest number of enquiries was received for the Edgeley & Cheadle Heath ward (8 enquiries). When cases are considered as a proportion of properties managed in each ward, Edgeley & Cheadle Heath also had the largest number (1.01 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • March 2019

    A total of 29 enquiries were received from members in March 2019 and all except one were responded to in less than ten working days.

    Almost 25 per cent of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached.

    Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified.

    The largest number of enquiries was received for the Brinnington & Central ward (7 enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall South had the largest number (2 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or email at matthew.love@stockporthomes.org

  • February 2019

    A total of 53 enquiries were received from members in February 2019 and all except one were responded to in less than ten working days. 

    Almost 17 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington & Central ward (14 enquiries). When cases are considered as a proportion of properties managed in each ward, Cheadle and Gatley had the largest number (1.43 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

     

  • January 2019

    A total of 42 enquiries were received from members in January 2019 and all were responded to in less than ten working days. 

    More than 40 per cent of enquiries related to the Homechoice and Housing Options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. 

    Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington & Central ward (13 enquiries). When cases are considered as a proportion of properties managed in each ward, Heatons North had the largest number (1.40 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • December 2018

    A total of 29 enquiries were received from members in December 2018 and all were responded to in less than ten working days. 

    Almost a third of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine.

    The largest number of enquiries was received for the Brinnington & Central Ward (seven enquiries). When cases are considered as a proportion of properties managed in each ward, Offerton had the largest number (0.65 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail matthew.love@stockporthomes.org

     

  • November 2018

    A total of 32 enquiries were received from members in November 2018 and all were responded to in less than ten working days. 

    Almost a quarter of enquiries related to the anti-social behaviour team. Stockport Homes takes anti-social behaviour very seriously and customers are able to report concerns by filling in an online form or telephoning the team directly. 

    The largest number of enquiries was received for the Brinnington & Central ward and the Davenport & Cale Green ward (both five enquiries). When cases are considered as a proportion of properties managed in each ward, Marple North had the largest number (1.06 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

     

     

  • October 2018

    A total of 40 enquiries were received from members in October 2018 and all were responded to in less than ten working days. 

    Almost 20 per cent of enquiries related to the repairs team. Customers are able to report a repair to the contact centre via telephone, e-mail or online 24 hours a day. Repairs are categorised based on whether they are an emergency or routine. 

    The largest number of enquiries was received for the Brinnington & Central ward (nine enquiries). When cases are considered as a proportion of properties managed in each ward, Heatons South had the largest number (1.50 enquiries per 100 properties managed).

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

  • September 2018

    A total of 32 enquiries were received from members in September 2018 and all were responded to in less than ten working days. 

    More than a third of enquiries related to the Homechoice and housing options teams. Customers sometimes contact their Councillor or MP when they are unhappy with the points awarded and Stockport Homes is happy to provide details of how the decision has been reached. Stockport Homes keeps customers informed about the progress of their applications and bidding points are reviewed as and when new information becomes available. Additional support can be provided to customers during the application process where a need is identified. 

    The largest number of enquiries was received for the Brinnington & Central ward (eight enquiries). When cases are considered as a proportion of properties managed in each ward, Bramhall North had the largest number (25 enquiries per 100 properties managed) although it’s worth noting there are only four occupied properties in this ward. 

    If you would like to find out more about the services provided by Stockport Homes, or if you have any questions, please contact Matthew Love (Customer Feedback Officer) on 0161 474 2600 or e-mail at matthew.love@stockporthomes.org

 

 

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Page last reviewed 15/11/2019