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Customer Roadshow

Stockport Homes are excited to announce the start of the 2021 Customer Roadshow.

Over one hundred staff have volunteered to speak to customers in high rise blocks about Building Safety and customers’ general wellbeing.

Over 1700 customers will be contacted to make sure they have their say about how they want to be involved in the Building Safety Agenda and to ensure that any subsequent activities and events are tailored to the customers viewpoint. 

Contact will be made through door knocking, telephone calls and social media as well as three events taking place in neighbourhoods with high rise blocks.

The events called “Connecting Communities” will run from 3-6pm and will have lots of fun and interactive activities for families and residents. The dates are as follows:-

 

  • GDPR

    What is the Customer Roadshow?

     This summer, Stockport Homes is looking to engage with customers about building safety and health and wellbeing by visiting high-rise blocks and messaging customers. This will help Stockport Homes raise awareness of these issues and gain an understanding of what support customers may need.

    What personal data may be collected from you?

    We will collect basic personal data such name and contact number.  We will ask some survey questions about building safety. This information will be fed back to the Building Safety team who will use it to develop our Resident Engagement Strategy.

    We will collect health data to gain an understanding of the state of public health in our high-rise building areas. This data will be minimised as far as possible to ensure it only serves the purpose of giving an overview of public health in each area. Data will be anonymised where possible.

    With your consent, we will also collect some health information from you and share details with relevant health organisations who can provide support.

    Lawful basis for processing this data?

    We are permitted to process personal data connected with building safety to allow us to deliver essential and emergency services, strategies and support for individuals in our high-rise properties.

    Where we are collecting personal data for a substantial public interest in the area of building safety, then Article 6, 1, (e) of the UK General Data Protection Regulation (“UK GDPR”) is our lawful basis.

    If personal data is needed to protect the vital interests of customers in high-rise blocks, then Article 6, 1, (d) of the UK GDPR allows us to process that data.

    Personal health data is known as “special category data” under the UK GDPR. This data has stricter terms of use.

    For purposes of public health, Article 9, 2, (g) of the UK GDPR and Schedule 1, Part 2, 3 of the Data Protection Act 2018 is our lawful basis for processing, where the data is for a substantial public interest in the area of public health.

    For addressing specific, individual health needs, we need your consent, otherwise we will not process any of your health data.

    Who may the data be shared with?

    Health data will be shared with Stockport Council’s Public Health team to analyse the public health issues of each area. Health data may be shared with organisations such as Talk Listen Change and other similar support services.

    How long will we keep the data?

    We will keep the building safety personal data for as long as needed to develop and implement our Resident Engagement Strategy, and in any event for no longer than 2 years after it is collected from you.

    Will my data be transferred abroad?

     No.

    Can I opt out of this exercise?

    If you have concerns about how your personal data and responses may be used, you do not have to provide any data to us. You can also object to us using your data in a certain way, such as sharing with a health professional. It is your choice whether you want to provide us any health and wellbeing information where there is an intention to access external support for you. We hope you can provide us a limited amount of data necessary to help our strategies and plans for your buildings and neighbourhoods.

    What are my rights?

    Under the UK General Data Protection Regulation, you have rights relating to how we process your personal data. This includes your right to be informed about how we use it, your right of access to data and your right to have it deleted. Further details can be found in our Data Subject Rights Policy and our general Privacy Notice.

     

    Who can I contact about my personal data?

    If you have any queries or concerns about your personal data, please contact the Data Protection Officer at Stockport Homes:

    assurance@stockporthomes.org

    Data Protection Officer

    Assistant Chief Executive’s Directorate

    Stockport Homes

    Cornerstone

    2 Edward Street

    SK1 3NQ

     

    You can also seek advice or raise a concern or complaint with the Information Commissioner’s Office – the UK’s national supervisory authority for personal data:

    https://ico.org.uk/global/contact-us/

    0303 123 1113

 

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Page last reviewed 11/08/2021