Mystery shopping can involve visiting our office, phone calls, emails, social media enquiries, website surveys or even home visits depending on the service being assessed.  

The mystery is that you do not disclose you are carrying out a mystery shopping exercise. You act normally as if you have a genuine enquiry or need to assess the service you receive. 

Getting involved has lots of benefits:

• Helping us to improve and deliver excellent services
• Gaining knowledge and learning more about Stockport Homes 
• Becoming a more active member of your community
• Meeting new people
• Getting involved in the decision making process
• Increasing confidence

Learning new skills such as:

• Communication
• Following instruction
• Filling in and presenting information
• Seeking out and collecting information in a variety of formats

Once you have signed up we will send you an information pack explaining the terms and conditions of taking part in mystery shopping exercises. We will then add you to the Mystery Shopping Mailing List. 

Once signed up all opportunities will be sent to you via email or post, whichever you prefer. Opportunities vary throughout the year but there is normally at least 2 per year.  We will also put notifications on our website and social media sites. 

Follow us on Twitter and like us on Facebook to make sure you don't miss any opportunities.

Each exercise will have an information sheet detailing the activity, location, timescales, deadline and skills required.

If you feel you fit the bill and want to take part in an exercise please contact us using the details shown on the information sheet.

There is no limit to the number of exercises you can complete, we really value the time our customers give so you can take part as many times as you like or none at all depending on the type of exercise and the time you have!

Each exercise will have a deadline to submit the results of any checks you complete. This will be clearly shown on the information sheet.

Normally as long as exercises are completed by the deadline date the actual time and day is up to you. (Unless specified otherwise on the information sheet).

You will normally be provided with a results sheet to fill in and send back to us either via email or using a freepost envelope depending on the type of exercise. This will be included in the information you receive after signing up for each exercise.

More involved exercises may include a briefing where you will be invited to a session to prepare for the exercise and practice any face to face or over the phone scenarios so you feel confident. These will normally be held early evening if required.


Stockport Homes also offers a Level 2 Qualification in Participation which includes relevant skills training for getting involved in activities such as mystery shopping and other involvement activities. However, this training is not a requirement.

Mystery Shopping is voluntary and therefore you will not be paid for completing exercises. Occasionally we may run a prize draw for taking part. We will also reimburse any expenses incurred such as bus fares or parking charges. All receipts must be kept for this.

Currently if you sign up to take part as a mystery shopper, you will receive a voucher for a coffee and cake at the Windmill Cafe!

Please register your interest by completing the form below.