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You can also quickly access any online services, such as paying your rent or reporting a repair.


Our Caretaking Services Team look after the communal spaces in our blocks, on behalf of nearly 4,000 customers. 

  • Caretaking Team responsibilities

    The Caretaking Team are responsible for the following

    • keeping all communal corridors, stairwells, foyers and lifts clean and tidy
    • litter picking the communal space outside your block
    • keeping the bin areas clean and safe
    • reporting bulky waste / fly tipping for removal and identifying perpetrators of this for recharge by the Housing Officer
    • clearing hazardous items or waste and again identifying perpetrators of this for recharge by the Housing Officer
    • reporting communal repairs and working with contractors to keep areas safe and clean
    • management of the communal window cleaning contract (only at sites where customers pay a service charge for window cleaning)


  • Block and Area Caretaking Service Standards

    You can see the Service Standards that the Caretaking Team work towards by viewing the Area Caretaking Service Standards and Block Caretaking Service Standards

  • Other key contacts

    Other services that are not the responsibility of the Caretaking Team, but that you may find useful are listed below:


  • Caretaking emergency

    The Caretaking Service operates during the core hours of 7.30am – 3.30pm, Monday to Friday. If you require emergency assistance with a caretaking issue outside of these hours, please call 0161 217 6016.

    Examples of emergency caretaking issues are:

    • removal of hazardous or biological waste which poses a serious risk
    • removal (or securing) of fire hazards where possible
    • emergency situations that require immediate cleaning, for example flood or fire

You can also view a copy of the customer handbook for more information about your tenancy and the services we provide.

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Page last reviewed 10/04/2020
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