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Energy advice

Do you have high energy bills, are not sure you’re on the best tariff or you are running up fuel debt? If so, our Energy Solutions Advisors may be able to help you.  

Our Energy Solutions Advisors can provide you with free home energy advice. We have already helped over 2,000 customers, and we can help with:  

  • Fuel debt advice
  • Impartial information on best energy tariffs
  • Help you make the best use of energy in your home
  • Help understanding energy bills; and
  • Help you with heating systems and controls  

News:

Economy Energy has ceased to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers.
Customers need not worry, their supplies are secure and credit balances are protected. Ofgem’s advice is not to switch, but to sit tight and wait until the new supplier has been appointed. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free for customers as possible. Customers can find support and advice on the Ofgem website. Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or get in touch through Ofgem’s facebook or twitter feed @ofgem. 

We can also offer help to you with:   

  • Warm Home Discount

    The Warm Home Discount Scheme is a government initiative that gives some low-income households a £140 discount on their electricity bill.

    It's a one-off discount administered by your energy supplier providing your energy supplier participates in the scheme. It is not a cash payment, but comes as a reduction in your bill or as a top up if you have a prepayment meter.

    If you receive the Guarantee Credit element of Pension Credit or you / your partner are on a low income or get certain means-tested benefits you may be entitled to it.

    The scheme opens once a year and is based on a first come first served basis. Electricity suppliers are starting to open their schemes now so check with your supplier to see if you’re eligible and how to apply or contact Stockport Homes Energy Advice Team for more information or assistance.

    *The scheme does not affect your entitlement to either the Winter Fuel Payment or the Cold Weather Payment

    Please see list below of the suppliers that are taking part in the scheme. If you click on your supplier, you will be directed to their website for more information. Please note that if you pre-register with your supplier this does not mean you have completed the application, if you pre-register the supplier will contact you when their application process is open.

    Open for applications

    Open for applications

    EDF - 0800 056 7777

    Npower -0800 022 220

    Powershop - 0808 273 6411 

    Sainsburys Energy - 0800 088 4127 (You must call to complete application)

    Scottish Power - 0800 027 0072

    Utility Warehouse - 0800 781 7777

    British Gas - 0333 202 9802, Sign up for a text alert with British Gas

    EON - 0345 052 0000 (Credit) 0345 303 3040 (pay as you go)

    SSE - 0345 071 3953 

    Green Star - 0800 012 4510

    Green Network Energy - 0800 520 0202

    Bulb - 0300 3030 635

    Boost - 0330 102 7517

    Economy Energy - Economy customers are now Boost customers. See Boost for more details

    Spark - 0345 034 7474

    OVO - 0330 303 5063,

    Shell - 0330 094 5800 (WHD application ONLINE ONLY)

    First Utility- It has now been taking over by Shell Energy. See Shell for more details

    Avro Energy

    Lumo 

    Cooperative Energy - 0808 164 1088

    Octopus - 0808 164 1088

    Flow - Flow is now run by Cooperative. See cooperative for more details

    GB energy - Apply through Cooperative. See Cooperative for more details. 

    Awaiting Information

    Bristol Energy - (CORE GROUP ONLY), 0808 281 222

    M&S - 0808 169 7822

    Closed Applications

    Utilita - 0845 450 4357 Opens 7-14 August 2019 at 11am.

    E - 0333 103 9575

     

     

  • Priority Service Register

    Available to you if you are of pensionable age, have a disability, hearing or visual impairment or have a short or long term health issue. Suppliers can provide extra support such as large print or quicker response if there is ever a power cut in your area. 

  • Charis Grant

    Are a trust fund, anyone can apply to them if they are in financial hardship, and struggling to pay back arrears on their gas and electric. Once the application is complete it is reviewed by the trust board and if successful the applicant may be awarded part on full payment towards their arrears. All applications are based on an individual basis.

    If you are interested, please contact us to arrange a home visit on 0161 474 4062 or email energy.advice@stockporthomes.org

 

We welcome your feedback on our service, please complete the form below.

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Should you require any further information regarding this form, or you would like to discuss a matter from your advice visit, please contact us on 0161 474 4062.

Use of information Stockport Homes strives to provide excellent customer service. To achieve this, and further improve our services, we occasionally ask for feedback on your experience as a customer. Stockport Homes has a legitimate interest in seeking this information and it would be greatly appreciated. The data will not be shared with any other companies / agencies and will be stored in line with Stockport Homes’ retention policies.

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Page last reviewed 28/05/2019