Lorraine has been a customer of Stockport Homes since 2001. She has over 10 years’ experience working in the housing sector undertaking various roles including Neighbourhood Officer and Customer Hub Team Leader. She is currently employed as a Lean Facilitator (Southway Housing Trust), embedding a lean working culture across the organisation to drive service improvements and increase customer value. 
Before joining the Stockport Homes Board, Lorraine was a member of the Stockport Homes Monitoring Group, which ensured that customers views on Stockport Homes performance were heard.