We have worked with customers to design the Service Expectations. We are committed to improving services and will regularly review these expectations to make sure they cover the things that matter to you most. The three key areas are Your Home, Your neighbourhood and Your Voice.

Service expectations

Every six months we update our progress on our performance against these expectations and the latest performance. 

Service expectations April 2021 - September 2021

See our service expectations April 2021 - September 2021 graphic.

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Service expectations October 2020 - March 2021

Read our service expectations for October 2020 - March 2021.

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