We know that every penny counts and our team have been working to secure a better energy deal for customers with charges for individual property heating, communal heating, communal electricity and communal laundry services.

Charges for these services displayed in your annual rent and service charge notification letters (dated 24th February 2023) were set based on forecast increases.

As a result of the new energy deal secured, we are now able to reduce some of the increases to these charges for 2023/24.

These revised charges have been updated on customer accounts and new letters will be sent to all affected households advising of new charges from 3rd April. Letters should be received during week commencing 27th March 2023.

Housing Benefit claims for customers receiving support towards affected services will be automatically amended. Customers with Universal Credit claims should use the new revised charges when updating their online claim after 3rd April.

If you would like more information on how your charges have been affected please contact the Customer Finance Team on 0161 217 6016 (option 3).