The government is urging energy consumers notified about The £150 Warm Home Discount to provide further details if they have received a letter asking them to do so. The Warm Home Discount provides support for certain low income households in England and Wales living with high energy costs.

For most eligible households the discount is applied to bills automatically between October 2023 and March 2024. Those on prepayment meters will receive a top up voucher. However, some customers may have had a letter at the end of 2023 explaining about the discount and instructions on any action they may need to take.

These customers are being encouraged to ring the government helpline number provided in their letter to confirm their details by 29th February 2024 and get the support they are entitled to.

Customers can also find out more on the government’s Warm Home Discount webpage at and use the online eligibility checker to see if they qualify, or call the Warm Home Discount helpline on 0800 030 9322.

SHG customers or colleagues requiring energy advice or support can contact the Energy Solutions Team on 0161 474 4062 or email [email protected]